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Recent content by ramitchell

  1. ramitchell

    Deciphering CP150 CCRS reports - QUESTION

    Thank you for the update. We are a nonprofit and were given this system many years ago. I have no other software discs. Is the RCC 2.45.101 available from somewhere online that I can download? As far as the server software, we are running Voice Mail Version: 31.10.14.22, with RCC v 2.2.116...
  2. ramitchell

    Deciphering CP150 CCRS reports - QUESTION

    am attaching a Summary report I don’t understand. The “Presented Calls” = 255, which is, as far as I am able to tell, the maximum total umber of calls that came into the call center during the period. The “No. of Answered Call Transactions” = 238 are the number of calls the telephone agents...
  3. ramitchell

    CP150: all reports freeze - never print

    I have this figured out and the reports now work. If anyone else has this issue, feel free to post or contact me
  4. ramitchell

    CP150: all reports freeze - never print

    I have finally gotten the CCRS and RCC installed. I have skillsets assigned, wallboards setup, users configured, connected and data loaded. I confirmed the calls are being downloaded as there are now 1796 calls in the database whereas yesterday there were only 1719. Any reports that are run...
  5. ramitchell

    CP150 RCC: Cant choose current year for reports

    Yes - that worked perfectly. Thank you.
  6. ramitchell

    CP150 RCC: Cant choose current year for reports

    I have finally been able to get the RCC installed and connected, updated with current info, skillsets assigned, wallboards running on 3 different pcs - all was good. I then went to run my first report, "Answered Calls Report" but the year drop downs only go from 2003 to 2008. I opened other...
  7. ramitchell

    Call Center Connection webgui page

    We dont have BCM. We only have CallPilot 150. The IPA for the CallPilot is .20 and I've tried that many times. I've also tried .20:8088, and all the other standard ports like 80, 2222, 2223, 2224 all with SSL checked on. I dont undersatnd why this isnt connecting. Is there anything I can look...
  8. ramitchell

    Call Center Connection webgui page

    I finally was able to get a dedicated PC to install the reporting software on. The Call Center Reporting Server installed without error and is using all default settings; listening on 8088 and SSL is checked. Clicking TEST CONFIG results in successful tests. The Reporting for Call Center Client...
  9. ramitchell

    webbrowser for Call Center Reporting does not load

    I have worked on this now for four days. VERY frustrating! I have a box with a clean install of XPP SP3, no av, windows firewall off, no other apps. Installed IIS, rebooted; installed java, rebooted; installed ccas, opened the config window, unchecked "Use SSL", it all passed; installed...
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