Recent content by R2_

@critchey Your solution is a hit! Works like a champ! Thank you to everyone! I'm looking forward to our departure from 9.0 but for now you've helped put this one issue to bed! I'm forever in your debt!

@telecomtekperson I would love to be able to do that, that's got to be the slickest way to do this! Unfortunately 9.0.12 doesn't have MADN options... We're soooo far behind in updates... we're just trying to look at the server edition setup / costs.

@derfloh That's an interesting idea for sure! I'll have to test it out and see! Thank you for that option!

@critchey Apologies - PRI line We currently use the 8 and 9 for dial out callerID and hold music setting/options... Maybe I just need to do a 7 ... I don't know that this is super scale-able, but I may be asking too much from the buttons LOL Thank you !!!

Hello All! I'm looking for some pointers/assistance as my poor brain just can't seem to figure this out... Avaya IP Office 500v2 - 9.0.12 Avaya 9608G Voicemail Pro 9.0.12 Goal: Allow user to press physical button on phone to use a predefined outbound caller ID for a specific call. Example...

@IPGuru All is working PERFECTLY! Thanks for the great insight and direction! This method will come in handy for multiple uses! Best, Richard

** Update ** I think the "Account Code Entry" button feature is going to work! I've just tried it with Receptionist #1 (who transfers by dialing extension number) The moment the receptionist identifies the call as a sales call, the button is pressed and the call is marked with the...

@IPGuru The calls are answered by the receptionist to determine how the new customer became aware of us. We spend a lot of money on different advertising channels and we track the new sales leads so we can see where we are successful. All calls come into the same number, no way to determine...

@TouchToneTommy Wonderfull question! We are using Chronicall to do reporting and call recording. In order to sift through our 6000+ calls per day, I’m trying to find a way to limit the number of calls we have to listen to in order to make sure our agents are performing as expected. Our...

@intrigrant - THANK YOU! Using the personal directory would be a fantastic idea except we are currently using it for the sales agents mobile numbers... @joe2938 - THANK YOU! SoftConsole does tag a call!!! - but only if you use the extension number to transfer... I am not a huge fan of...

I hope I've searched thoroughly enough to make sure this hasn't been covered before. By no means am I an expert, just the IT guy who carefully pokes at the voicemail system. Regular IP office setup is a breeze compared with VMPro modules... I'm looking for a way to tag a call with text when...