Recent content by quincyb

I've run into this problem myself, and here's my solution - there might be a better one, but it did work! Depending on how it was installed, you need to look for winspm.ini - it should be in \program files\avaya solutions\winspm, but do a search for it. Then, [Usage] DesktopSetupIsComplete=True...

Hi, We have a Merlin Magix system, and we would like to be able to use *67. When I dial it, however, I'm getting waved off. The phone guys that installed our system have left us high and dry, so I'm trying to do this myself. I have some level of skill in programming through WinSPM and...

Hey guys, Thanks for the suggestions! By following the "logic" of how we had our switch set up, I was able to follow it back to the queue we had set up on the Magix... I was thinking it was on the Audix side, but it was the Magix, with queue 778. Once I recorded a name for that, now it no...

It is coming up in 2 different voices - like it's a default name or something within the system - "voice commander" and then "is not available" with the usual Avaya woman's voice. I have tried recording names for every extension I can think of, and yet it is still coming up with "voice...

Hi, We are using an Intuity Audix system with our Magix system. When I set up a night mode, and have it transfer to a mailbox so we can capture messages left by customers after hours, they hear "Please wait", and then "Voice Commander is not available, to leave a message, speak after the...

I removed the number out of the Audix routing, and got a fast busy... Not what we needed. By pulling all of the connections (a shot-gun approach, for sure!) from the switch to the voice-mail, I was able to get a continous ring and a hit on the Taske software report...

Hi, We have 50 DID's coming into our Magix 3.0 switch, and now the boss wants one number that we chose, not to be answered by voice mail (using Intuity Audix), but to just ring and ring... I have changed the Audix routing table, and removed that line, but when called, it still answers with...

Hi all, I have received a lot of help from you all in my questions about Avaya systems, so I thought I might ask for some "true" information regarding Nortel systems, not what a typical salesman might tell me... We currently have 2 Avaya Magix systems in our call center, and the boss is...

I'm in the same situation, trying to physically connect an Audix to a Magix system - the programming has been done, but I have been left to do the cabling. I was told about the order of ports to use on our 106 T/R card, but not how to physically wire it. Would the first Blue pair go to port 1...

Hey TTTommy, would that work with extension 10? It would be the office admin that be doing this at 5:00, and that's what extension she is at...

I have to apologize, I'm new to this, so my terminolgy isn't up to speed. As soon as you mentioned DNIS, that's what I meant to say - that we will be having 10 different DNIS numbers coming in, and we will need a way to track the usage per number on a daily basis. My Legend Reporter can only...

Hi all, Just wondering if someone has/is doing this currently: We are setting up a Magix with 3 PRI's and 10 1-800 numbers, tied to DID lines. Does anyone know of any software that in addition to reporting incoming calls, and the Caller ID number of the call, will report on the number that...

Hi, A recently installed Partner system, the customer is now wanting it to do a "feature" of their "40 year old system" - rather than having callers after hours going through the AA to leave a message, they want to be able to push one button, and have the inbound call go to a specific outside...

Thanks you two! I downloaded the admin program, and tried it on our bench system, and was able to get in and retrieve the system information. It's a different way of getting in than the Magix, but having done it a couple of times now, I won't feel uncomfortable on-site. Thanks a lot for the...

Hey Itpphoneguy, It appears I need to download another admin program - I have WinSPM/SocketMagix installed on my system, for the work I've been doing on my Magix, but this is the first time I've done work on a Partner. Do you know if my SPM cable will work on a Partner? As well, I'm looking at...