Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Recent content by QLF
-
CC6 Agent Map Editing
Afternoon everyone, i'm looking to see if it's possible to have Not Ready reason codes, or skillset in use diplayed on the Agent Map realtime display within CCM6. Currently i see that a call handler is on a call and for how long, but not the skillset in use. Similarly, i can see that they are...- QLF
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
