Recent content by Qey

CNDA (Calling party name display)allowed - make sure a name is also against the DN >ld 20 PT0000 REQ: chg TYPE: 3905 TN 44 0 11 5 ECHG yes ITEM cls cnda ITEM In LD 95 REQ prt TYPE name CUST 0 CPND_LANG PAGE DIG DN 412 DN 412 TYPE SL1/MIX NAME XPLN 27 DISPLAY_FMT...

For OTM 2.01 To copy a set from with in the same site simply find the set you want to use as the master and place an X at the end of the description field - youll see a change in status when you come out. Copy (from the toolbar menu)this telset. Now go back into this set and remove the X at the...

We use a company called Coputertel - products called Datavoice - hasnt all the bells and whistles of some of the big boys (Witness\Nice) but price was a major factor for us. Did what it said on the tin. Q

[3eyes] i do try to "thumb" my way through previous threads just must have passed me by - that and being pre-occupied with my frustration getting PEPs now will get back into it tomorrow thanks again Q

Apologies for being useless thanks Q

Recently added an extra gig of ram to a users PC who is needing it for other resources - since the ram has gone in when launching reports from the SMI workbench i get an out of memory error. replacing the old ram and were back to working fine - so i thought it maybe hardware related and...

As suspected guys - i knew QOS would be the problem, and i dont want to go down this road - just wondered where I'd stand if i set one up myself on the RLC and what if any complications in doing so. Youre right JP but in these days of putting everything to tender...some people get paid to ask...

We are currently using our Opt81 with a RLC going across our wan to a BT managed DSL home GWay into a 9115 and eventually a happy smiley user on the end of a M3905 So what’s the beef? To a non technical manager it's sometimes difficult to quantify the costs when they see advertised DSL for...

Thanks a lot you guys! [2thumbsup] - out of this I've come up with a good solution that in initial testing works sweet. Hey when it goes live I may even bore you with the script! [glasses] thanks again Q

Nice one Dave - So if I've read that correctly its possible I could have a secondary script that only becomes "live" if the emergency codes entered and the correct values fall with in those parameters in the emergency check section?

Apologies rfwhite Version: Symposium Call Center Server 04.01.07 option 2 is my prefered option, but i still have the problem of getting everyone to logout when we have an emergency i.e. calls still feeding through and punters left hanging. DancingDave Sounds like what I'm after! any...

Good day to you all. Yet again, I've humbly returned requesting your valuable assistance with a small matter! I'm trying to fathom a way of splitting calls out, if the emergency login is "on" We recently have piloted home working using Nortel’s remote office from a RLC in our option...

I used to be in the same boat - a trick I learnt was to copy the ASE12clt folder from the install CD locally to the client (pending on user rights try this logged in as an admin), run the setup from the client then continue as normal with your symposium install. Works for me every time...

I opted out of the meat cleaver approach and settled for holding the phone against my laptop [thumbsdown] any how - not very helpful for you I guess, more of a muffled grumble to myself....[sadeyes] be interesting to see if anyone can help

Sorry I didnt get back last week Matt - Tested that script and worked great, The EWT played up a little, but the primary skill set is included in more than 1 script and also has priorities set against it within these. (breath in) So putting a 180 second wait on it didnt always come out very...