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Recent content by pradeepgali
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Configuring RAD greeting for hearing Announcements to calls coming to ACD group
I am trying to configure ACD group with RAD for getting announcements for incoming callers. Call Scenario: Call from PSTN to ACD group DID number. If all the agents are busy, the PSTN caller should hear the announcements added using RAD. Right now with the configuration i have, If the agents...- pradeepgali
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- Forum: Mitel Networks solutions
