Recent content by polarbear85

Hotline is the most likely culprit. If not, probably routes. Hotline is easy, routes are more complex.

Could someone explain... jeter suggests above getting a dedicated business line for this application. And this line of thinking seems to be "conventional wisdon" in the business, e.g. get a dedicated line for your fax machine and anything else that needs an analog line, even though you have a...

Do you need to page through the phone speakers, or do you have an external paging system? It's not too hard through an external paging system--just use a Viking CTG-1. But if you need to page through the phone speakers, it's difficult, but not quite impossible. There is no standard hardware I...

Another thought, depending on the public dialing plan at your location: IF you are in a mandatory 10-digit dialing area, you could program destination codes for the area codes, in lieu of dialing 9, and eliminate the hotline. There are typically just 2 or 3 area codes, and everything else is...

A Centrex call forward is done entirely in the telco switch, so it is completely transparent to the caller (just like if you forwarded your home phone). It sounds like you are now forwarding the call through the Norstar, utilizing two trunks (the one the call came in on and a second to call the...

The conference phone on the ATA could receive the first call. Suppose the second call came in to the receptionist, etc, who then parked it (presuming you have park set up). The conference phone could then pick up the parked call and join it with the first. That might make the users happy. emk

We have an MICS 6.1 with PRI and CP150 2.1 My setup, which works, is: In mailbox setup, Outdial=Route, Line/Pool# is blank. Off premise message notification number is 9xxxxxxx, where 9 is our regular route code, followed by the 7 digits of the local number (oh, how I love 7 digit dialing!) I...

Did you type their names in to the mailboxes when you set them up? It is that name, not the recorded name, that the company directory depends on. When the user logs in to their mailbox their name should show on the phone display. There's also a check box for "show in company directory" that...

I'm thinking routing codes, too. The rural area where I used to live has only a handful of exchanges that are local calls (less than ten), so it would be easy to set up those three-digit exchanges as routes, as long as the first digit didn't interfere with your DNs, park codes, etc. And if an...

If you have caller ID, it will only work on the Nortel phone. We use a T7406 for answering outside calls, and our admin assistants look at the caller ID every time. We've been reasonably happy with it since I moved the base out of the phone room and to the middle of the office on top of a file...

Your local telco will typically give you the two local loops in two different places with the same number, as long as they're in the same wire center/CO. I've done that for a week or two when I moving from apartment to house nearby. Its just the regular rate for each local loop. So, for each...

As senk1s points out, there is a bug in a bunch of Call Pilots wherein they don't consistently recognize DTMF tones. This bug shows up mostly on cell phones, but not on every call; it's seldom a problem from a land line. It can be fixed with a firmware upgrade to the Call Pilot (which needs to...

If you don't have Outgoing Line Identifier (OLI) programmed for a particular set then the telco will send the default caller ID number, most commonly the first DID number you have. You should have your telco set your reception number as that default. You can certainly set individual OLIs, but...

We've been in permissive dialing here in Columbus, Ohio (area code 614, overlay 380 someday) for 4 years, so I have a little different setup: * Leave the default length at 7. * Add a new prefix equal to your current area code (e.g. 614) with a length of 10. * Add a new prefix for your overlay...

The cleanest solution is to change dialing mode to "Auto". That allows the user to dial on-hook (or off) without needing to press Intercom. You do have to dial 9, but the extra Intercom button press is eliminated. (Pressing Intercom is basically redundant on a PRI, since all calls are placed...