Recent content by pndscm

As the SGT1k boots, there is a point where you have about 3 seconds to stop the process. I think you hit Escape. Then you can get in and do some 'setenv' commands that mimic the menu that you normally get after bootup. I think you should be able to Google the 'setenv' commands.

Is there a way to limit the Corporate Directory on the phone to a single Site or does it only show the whole Corporate Directory?

Cisco's run per PVST or Per VLAN Spanning Tree. You should set up your 4500e as the root bridge for all the vlan's.

You could do num-ex *1 (external number)

This was an issue with the version of CallRecorder 2.1.6 needing the ShoreWare server to be integrated with AD. A new version allows it to be installed without AD integration. The new version 2.1.7 should be out soon for download.

Once you have the 29XX router setup as MGCP and registered, you can just click on the link under the Gateway and add the info for the FXS or FXO there.

I am trying to install the Call Recorder App on a ShoreTel 13.1 system. The install runs through and then the poppup asking for a Username and Password pops up. First it told me the Username Password was invalid . I built a new user inside Director with Administrator rights first and I got an...

Do a search on Class of Restrictions or COR. That's what you're looking for.

I believe you need to just add it to their Class of Service.

Check the CSS on the incoming Gateways. Be sure it includes the partition of the phones that can't get incoming external calls.

It could also be using UCM's time of day routing and intercepting the calls before they go to UCCX.

Create a new CSS and PT. Name the PT something like NoChallenge-PT and the CSS NoChallenge-CSS. Put the NoChallenge-PT and any other PT for local or internal calls in the NoChallenge-CSS. Copy your LD RP and change it to the NoChallenge-PT. Under the RP, Uncheck 'Use Calling Party's External...

Look into InformaCast by Singlewire. Great product.

We built tunnels across the MPLS and it solved our issue.

Put a dummy number on button 1 of all the phones and then make a Broadcast Hunt Group containing all the dummy numbers with 2000 as the pilot number. You can even put a label on button one saying that it is "2000". Then all the phones should ring every time.