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Recent content by PHXAZ

  1. PHXAZ

    CS1000 need to forward night DN to cell phone not working

    Good day to all, I have an older CS1000 that I'm having trouble with. the request is to have the night DN forward to a cell phone. we don't have any time of day schedules. during the day when the attendants are manning the consoles they work as they should, client presses 0 call gets routed to...
  2. PHXAZ

    meridian mail 13 dead need replacement options

    Good afternoon everyone I have an option 11c CS1000S rls 3.0, recently we had a power outage that took the mermail out single card mail. its in a never ending loop it tries to bootup. and I get an XMI001 10 a few minutes later I get an XMI002 10 and back to XMI001 and so on. the power light come...
  3. PHXAZ

    Setting up new system speed call list and programming numbers

    Good morning I have a question on an NEC 2400 I need to set up a new system speed call list and program about 12 numbers to it. I have some experience with nec using mat works. But this system I can only use CAT mode. Can someone assist, Giving the info on how to navigate thru cat and set up...
  4. PHXAZ

    IPK II not sending caller ID

    Good day all , I have a little bit of an issue with an IPK II, we switched carriers and when we did that our system stopped sending caller id. we installed the new PRI tested incoming and outgoing all without issue. I'm guessing the old carrier handle my callerr id only showing our main...
  5. PHXAZ

    MOH sound distorded.

    after testing it seems like all calls get some distortion, some more than others, the cord is a mono rca to rca, the trunks are analog but they do come off a adtran router, so they come in as 2 T1s. "Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not...
  6. PHXAZ

    MOH sound distorded.

    Hopping someone has a idea as to what this issue could be. Got a partner 6.0 with 11 pots lines, received call that MOH sounded bad. Checked MOH device and it sounds good, did a F19 on phone music sound like its supposed to. replaced MOH device(no change) replaced processor (No change) so far...
  7. PHXAZ

    Tie 2 BCM50 R2 together.

    Hello all I have a client that has 2 BCM50 in the same office for 2 companies,sometimes they needed to call each other or transfer calls across, I tied both using the 4 analog trunks and analog ports. all has been working ok but they now want to be able to receive caller id info form one to the...
  8. PHXAZ

    CICS 4.1 and KIM

    How many add on modules can you add to a CICS phoneor how n=many total per system and what release do I need to be able to install a KIM not a CAP? Thank you "Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just...
  9. PHXAZ

    Partner release 6 I think.

    Hello I need to replace an old partner processor card, and cording to what I have read if I do a back up of the existing partner and I want to restore I need to have the same release on both. my question is the old processor has a sticker with 6.0 on the front, but how do I make sure it is a...
  10. PHXAZ

    MICS 7.0 NAM 4.0.04 and caller id issue

    Hello all I have a MICS 7.0 (30DEC04 NAT)with NAM 4.0 I have 2 issues that came up after I install the machine, all seem to work fine in the lab but once at the costumer site. this are the issues I programmed the Caller id as always to show number and programmed call log. but after...
  11. PHXAZ

    Partner ACS 6.0 MOH and Voicemail issue

    I have an issue where the MOH is always staticky or distorded, I have replaced the MOH source and the wiring to the port, checked volume settings and try to adjust with no success , sound is still bad ,any suggestions. also a new issue that just started to happen on some messages when you try to...
  12. PHXAZ

    monitoring an agent using an analog set?

    they want to be able to take a plain wireless set and walk around and be able to monitor. its dumb since they are in the same room and they could just as easy get a wireless headset and monitor from the desk and then walk around. "Friends,Romans,Countrymen lend me your ears I come to ask for...
  13. PHXAZ

    monitoring an agent using an analog set?

    This may be an anusual request but I have a client with a small call center 8 agents and want to be able to monitor the agents using an analog set. I've never had to do it before but I guess it might be possible. has anyone here done it on a live sceneraio. BCM506.0 "Friends,Romans,Countrymen...
  14. PHXAZ

    NEC electra elite IPK

    Good day all. I have a problem that hopefully is an easy fix. I have an AA that answers my calls once the caller has entered the extension is trying to reach the AA says please hold and then DEAD AIR until the user answers or the Mbox pick up the call. my question is there a field that I need to...
  15. PHXAZ

    NEC Electra elite IPK

    got it taken care of thank you.. "Friends,Romans,Countrymen lend me your ears I come to ask for help and to give it, lets not argue on who is best or worst lets just help each other
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