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Recent content by phoneIP

  1. phoneIP

    Being recorded

    All phones stop ringing and the caller goes to the general mailbox. The caller is being transferred from voicemail via a hunt group and that seems to be the issue.
  2. phoneIP

    Being recorded

    Thanks very much for your time and knowledge Curly! We know that the call will be answered by an agent or end up in the general mail box. Having a night button would have been icing on the cake.
  3. phoneIP

    Being recorded

    As for night service (Service Modes) what is the purpose of wanting it? For when the group is on lunch or closed? Yes that is the purpose. They have a meeting once a week. I doubt they turn it on when they leave every night. They are applied to Lines, do you want all the lines to go straight to...
  4. phoneIP

    Being recorded

    Customer calls and the first thing they will hear is your call is being recorded. Second they will transfer (preferably without them having to push a button) to hunt group and ring all the phones. Sounds like i will have to make them push the button or add the DTMF in my recording. Can i give...
  5. phoneIP

    Being recorded

    Please correct me here. I am an Avaya tech and have some experience with Nortel but, Customer with a Nortel BCM 50 with 4 analog trunks and 7 phones needs to add an announcement so that the customer knows they are being recorded so, I add an auto attendant in Call pilot with one company...
  6. phoneIP

    Cant switch mode from Basic to IP Office 9.1.5

    Does it give you any errors?
  7. phoneIP

    CCR

    Firewall is off and the SQL (express) is on the same server as the CCR and they do talk.
  8. phoneIP

    CCR

    Brand new server and brand new SQL install. I did try the old credentials just to try and no good. This is 8.0 just in case that is of any interest.
  9. phoneIP

    CCR

    Was this resolved in another thread? I have a customer running CCR and the server they have it on now is failing so I am doing a new install of CCR on a 2008 server running SP2 but, when I get to the end and it should open a web page to create the new administrator logon it goes to the user log...
  10. phoneIP

    Merge voice mail databases

    Customer upgrading from 3.2 to 9.0.5 server. They will be upgrading several sites. All sites now have separate voice mail pro servers. Does anyone know a way to merge the different voice mail database in or, am I just going to have to do all (except one) by hand? Thanks for any thoughts!
  11. phoneIP

    96xxvpn.txt

    Am i overlooking the place to add the secure gateway in the 96xxvpn.txt file. I want the VPN phone to go out with the address if the secure router don't I? NVSGIP Thanks!
  12. phoneIP

    Account codes with time profile

    You could create 2 sets of user rights, one with the force account code field checked. You would then set a time profile for the business hours. Then set the user profile as working hours user rights as your user rights with no account code, set the time profile field to your newly created...
  13. phoneIP

    Contact store move

    Should the techtip 175 work to restore this?
  14. phoneIP

    Contact store move

    Yep sure did. I actually saw older recordings the first day.
  15. phoneIP

    Contact store move

    If you are looking in search and replay you can only see the recordings as of the date of the move. You cannot see any recordings older then the move day.
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