Recent content by Phoneguy15

Just a follow up, I recreated the SD card as suggested and it corrected the issue. After the SD card was reinstalled in the chassis the system was rebooted and web admin is working correctly now. Holdmusic34, I had tried using every browser I had available and installed an additional browser to...

I didn't actually do the downgrade myself, but the wizard was used for the process. So I will probably need to recreate the SD card then? -Todd

We have a site that was recently downgraded from R9.1.11 to R9.1.7 because of some odd issues with Group Paging. Since the downgrade we (BP Admin and onsite Managers) are unable to get the user pages to load when attempting to make changes via the Web Admin portal. I have used the Embedded File...

Yes, there is a custom external Message on Hold and I have verified that it is working correctly. I will be doing some test calls Friday morning to see if I can talk to anyone on Park and will report my findings.

This is a stand alone site. They do not appear to be transfering the calls. They are placing them in a Park slot, handling another call then pick the caller up from Park. When they pick them back up off of park the caller tells them that they were just speaking with another caller.

Have a strange issue that a customer has presented. IP Office R9.1.9 They have PRI service. They have 4 extensions in the Main HG that all calls route to. They have 4 Call Park slots (Park 1, Park 2, etc) shared and programmed on buttons on all 4 of the HG member phones. When they were very...

I'm new to the Panasonic systems. I normally work on Avaya but we are starting to delve in to the Panasonic world for smaller customers. We have a customer with a Panasonic KX-TA824 and the Built-In Voicemail (KX-TA82492) card in it. The voicemail has apparently stopped working. When we try...

Janni78, I could have swore I tried entering the command once before as you stated but obviously didn't. I went back through and entered it just as you typed and it worked. Thanks for that! Sys85, I will look in to contacting Avaya. My boss has all of the pertinent info for opening a case for...

We have a newish IPOCC install in place (R9.1.0) In the call flow there is a "wait time exceeded" element that is not working. I have found another Tek Tips post that had a similar issue and it appeared to be a glitch that was corrected by doing a database restore. I have found a document that...

-Solved- I found that there were 2 mailboxes assigned. One in the Audix Application and one in the Lodging Application. The mailboxes were conflicting on answering calls and accessing for message retrieval. I ended up deleting the Lodging mailbox since they had already recorded their name and...

Thanks for the additional docs! Ok, I've looked at the Number Services assigned to the system and the only entry is Any, Any, Any, Any, AUDIX+ldg That looks to me that there is no separate number set up for lodging guests to access it and that either subscribers or guests can call the same...

I am unable to find any alternate access for the guests to use to retrieve messages. When I asked the site contact he said that the guests dial the same number as the HG ext to log in to the guest mailboxes. If I build a subscriber mailbox in Audix Administration the guest can log in and set a...

I've tried using no password as well to log in. I could not find an alternate number that the rooms would call to retrieve messages in programming and I am able to log in to other guest mailboxes using the Audix HG number. I used 'list extension-type' to try and find the alternate access...

Thanks for the reply! I am unfamiliar with any way to manually delete the mailbox besides using the 'check out' function. I did reboot the Audix last night and then checked out and checked in the room. When I attempted to log in again I'm still getting the same 'login incorrect' error. -Todd

Have a site with Audix Lodging setup. We are not able to access the guest mailbox at all. The mailbox will answer but not able to access it and retrieve messages or record a custom greeting. I have gone through the Lodging Administration menu to reset the mailbox password. I have also checked...