Recent content by phonegoober

Thanks NICE12345, I did call NICE and opened a ticket, but they said they could not help me as this was not a break/fix issue.

thankss nice12345, i have looked at the documentation and have the sys admin manual, etc. the issue i am having is that i can't find a doc or process to pull this all together. We are VOIP and dynamically mapped. Do i need to add the extensions in as a mapped channel in Perform?

Hello, We have NICE perform 3.5 with Cisco IPT 8.X and UCCE 8.x. we are currently recording calls with our Contact Centre and on the Cisco phone, it is triggered as "application invoked recording". that is all working correctly. The problem we are having is that we can't record on a Cisco phone...

Hello, we having been running these apps for years now on Citrix Via Telecommuter mode. Problem is that they are on our our 32 BIT Citrix Server farm and we were told, it won't run on our 64 Bit Citrix Server Farm? Can ver 6.0 run on a 64 bit server? if so, how? Need to get it on 64 Bit as we...

Hello All, I had to rebuild our FTP/HTTP/TFTP Server running MV-IPTEL. Unfortunately, i built this about 4 years ago and i am having an issue now that i have re-installed the Software. In the log file, i am seeing the below error: HTTPS Auth Missing Thoughts? Thanks in Advance.

Hello All, we have eliminated our receptionist position/conosle. Have our main number/ldn going to an audix Auto attendant. Problem is that if i call my main number and make a 2nd call to that auto attendant, it rings busy. Audix hunt group members are not busy/full. thoughts? thx

this issue has been solved. Upgraded the G350 FW as well as the station card firmware. thanks everybody

Hello All, I have posted several times and have been trying to get our Faxination product to work correctly. I did the AAS, agent, ID etc. I think the issue is the setup of the dialogic board in the fax server. on the PBX side it is setup as Tie, B8ZS/ESF, but i would like to know exactly on...

Hello all, we have been experiencing some problems where if the primary CLAN in the MCIAPPD, option 176 string fails, the phones stay in discover even though i have several CLAN's in that string. The IP Phone just does not "bounce" over tot he 2nd, 3rd CLAN. the several CLAN's in that string...

cool, thx.. i can't go to happy hour now that you are making me read this darn manual.. have a good one.

Rockspop, i pulled a channel off our our existing setup that is defined as tie (i pullled channel 24). I then defined a new test station as X11111, using port 01d1724, and station type of DS1FD. I called this extension and it is just doing a ring no answer. I don't see my test call hitting the...

thanks rockspop, i am going to have to come up with another way then. I have to have our extensions programmed for billing purposes. our call accounting system polls our PBX for valid extensions and matches that up with billing, department number.etc. looks like i am going find another way such...

Thanks. Even if i put the individual extensions in UDP, i still get a busy. The test station is defined as a FAX with an X port, no coverage..

rockspop, i am getting a busy. My stations are defined with an X port. I dialed cov pat ext and got a busy. if i remove the station from the pbx and just use the digits in UDP, it works. thoughts?

rockspop, we have about 300 extensions and they all are currently vdn's that have their own vector. That's a big pain to manage. I can give it a whirl. If it works, then i only have one entry in UDP versus 300. I will let you know if it works. thanks a bunch.