We came across this issue as well. It appears that according to the 9600 documentation that you must use this cord. However, it works with remarkably few headsets. We were using the Plantronics H41N Headset. Exact same problem you are describing. After checking the compatibility guide on...
Hi. I have a problem with a new CM server we have recently installed. When a call comes in on the main line it is routed to extension 5200. This extension has a coverage path to a vdn. So when 5200 doesn't answer the call hits the vector assigned to the vdn and gives the user some options...
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