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Recent content by perchanski

  1. perchanski

    Best way to erase all config on CM and Voice recorder(Verint)

    Hi Biglebowski thanks for that input, it is the WFO voice recorder, however u just reminded me about the voicemail too, not sure what one it is(Server based)approx 4 years old
  2. perchanski

    Best way to erase all config on CM and Voice recorder(Verint)

    Hi Everyone Whats the best way to clear all confog back to default, I have a call manager and voicemail that needs scrubbing Thanks in advance P
  3. perchanski

    Ghost remote wiping

    Hi All I am using ghost(V11) to roll out images to around 100 PCs at a time for customers, currently i have to do this onsite and physically press keys on the clean PCs, however I am trying to do this remotley using wake up on lan, and was wondering if there is a way to also Gdisk the image on...
  4. perchanski

    Advice/Help please

    Thats the bit I really need to catch up with, i just need a book to read on it but cant find anything around. The little instuction books were great but I dont think they did them for call manager. Oh well see how my interview goes being honest with the truth
  5. perchanski

    Advice/Help please

    Hi All Whilst I am familiar with Avaya TDM style systems, i have an oportuntiy to be aa resident engineer looking afte avaya, dealing sysytems and call recoring etc. One of my concerns is that I would not have a clue in adding a new IP station or anyhting to do with IP phones, has anyone got a...
  6. perchanski

    Multiple collect digit after announcement

    Hi All, managed to get a test going, It dont work well at all, so dont know what he had before but it must have been rubbish, you have to wait for all ann to be played before selecting digits, then you must be quick other wise it drops you out, or routes to number if no digit dialled. Cheers all
  7. perchanski

    Multiple collect digit after announcement

    Hi All I havent got a bit of kit I can try this on for a few days, was wondering whether you guys could help. I have a customer who had an avaya and wants this in his call centre. A welcome to customer services announcement collect 1 digit after ann xxxx collect 1 digit after ann yyyy and so on...
  8. perchanski

    Remote Access VPN's

    Thank you
  9. perchanski

    Remote Access VPN's

    Hi all I have a nice little project that I am going to take on soon. Basically it is a small office with around 10 workers, I am going to install Cisco equipment because thats what they have asked for. They need to have the ability to allow any of their workers to be able to log in from home or...
  10. perchanski

    Subnet question

    Hi It takes 3 bits to get to 8 (2 to the power of 3 = 8) Then you use 128 64 32 16 8 4 2 1 1 1 1 0 0 0 0 0 Which is the 32 range for 8 equal subnets
  11. perchanski

    Incompatible Bandwith

    Hi I had the same, changing clear channel to yes cured this immediately on the codec settings.
  12. perchanski

    How can I get around "All Trunks Busy" condition for company all employee calls ?

    sorry forgot to mention creating a new trunk group for these removed channels, and not including in any route patterns
  13. perchanski

    How can I get around "All Trunks Busy" condition for company all employee calls ?

    you could remove some of the channels out of the trunk groups on all the site temporarily when you have these calls, pain in the ass but it will free trunks up for incoming.
  14. perchanski

    CMS and BCMS on same system

    Hi Is it possible to have a BCMS running and also a CMS on the same system. The reason is one of our clients needs only basic wallboard stats, and these are changed very often per day, as the CMS one is a real time consuming thing to reconfigure all the time Thanks
  15. perchanski

    CMS Supervisor reports on Agents

    Hi We have CMS 16.2, and want to allow certain supervisors from only able to access the agents in their team, when we try they can run reports on all agents. Is there any way around this TIA
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