Recent content by pcomms

I have a customer that is using hunt group q'd and still q'd announcements within VMPro. Within the still q'd call flow there is the Queue ETA message set. All callers receive advice of 1 minute ETA but can be queued for much longer. Has anyone experienced this and is there a fix? IP500v2...

I have a customer who is running IPO 500v2 rel8 with Voicemail Pro. ISDN30e lines (BT). 9500 series phones. They want to block CLI information from displaying on the extension users phone & Phone Manager so the user cant work out who the caller is. At least until the handset is picked up. All...

are you working on ip office or bcm ?

The line definitely has CLIP on it, when you dial in to the system I can see the inbound cli on System Status.

System is 5.0.26 Phones are Rls 5.0 Calls run via VMpro with an alpha tag in Call Source (eg Sales) on the final transfer to the hunt group Phone is displaying the CLID once the handset is lifted. Strange

Hi I have this problem on my customers system Avaya Rls 5.0.20 : IP500 When a call is ringing on a DS5410 the incoming CLI is not displayed until the handset is lifted Any ideas ? Thanks

The quality is similar to when you used to talk on mobile phones with the voice "blurring". Trunks are PRI, no probs with analogue to PRI. I have moved the voicemail server on to LAN2 today and it seems (please god) to have removed the problem. I have no idea why this may be unles the old PC...

Hi Does anyone one have advice/step by step guide on setting up IP1608L on Avaya IP500v2 Rls 7 using Netgear GS724TPS network switches. I want to set phones on VLAN2 and PC's on VLAN1. The phones and data are on the same VLAN at the moment and Im getting bad voice quality. Customers PC's are on...

OK, thats what I am missing. Not having set up VLANs before this is a steep learning curve. I have never had any problems before with QOS on Avaya kit. Normally just plugs in and works ok. I will look into their router config tomorrow for the cross VLAN traffic. Does the Avaya IP500v2 have to...

The Avaya is used as the DHCP server for Avaya phones only. We can change this if a better option to use the main DHCP server. Thanks

Hi My set up is this Avaya IP500v2 : Release 7 : Connected to Netgear GS724TPS (POE) switch. 48 x IP1608 phones with a PC connected to the back of each phone. Avaya : 192.168.111.110 Router : 192.168.111.1 Customer is experiencing poor voice quality. Have set up a Voice VLAN (VLAN2) on the...

Hi everyone I have two Avaya IP500 linked via SCN (4 channels licensed and VCM card installed both ends). I can initiate calls from site A to B and vice versa but I have one way transmission from site B to A. Transmission A to B is fine. Sites are connected over MPLS. Have sent configs of to...

Avaya IP Office 4.2 (406v2) I have a customer that is using VMpro to record his calls. When call recording is in action the user being recorded can hear a slight background hiss. When you turn call recording off the hiss disappears. Is this something they have to live with or is there a solution...

Hi Is anyone able to email me a copy (zipped) of fastrad.exe please. steve at portsmouthcomms dot co dot uk I have tried downloading off the Avaya SSO site but they are having server problems at the mo. Many thanks

Thanks FBS, I have tried downloading Fastrad.exe from the Avaya site but there is an internal server error at their end. Do you have a copy of fastrad.exe you could email me ? steve at portsmouthcomms dot co dot uk Many thanks Steve