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Recent content by pc468

  1. pc468

    Call Pilot Desktop Fax

    Is there a way to change the name and ext number of the outgoing fax from the individual mailbox user? I want to use the main fax number. I saw previous suggestions on changing it in SDN but that didn't work. Cover page is unchecked but it still shows the name and ext on the top of the...
  2. pc468

    Telephone Recording for Non ACD phone

    Thank you.
  3. pc468

    Telephone Recording for Non ACD phone

    Is there a way to record phone calls on a non acd phone using callpilot 4.0? Maybe a feature code in CS1000 to allow recording on demand for malicious calls? Thanks.
  4. pc468

    Call Digit Translation in OTM Call Accounting Reports

    When employees call Callpilot, the number that shows up in OTM Call Accounting is the actual voicemail port number instead of the access number they dialed. I added the port numbers in the Call Digit Translation to replace them with the access number. I recosted the reports but it is still not...
  5. pc468

    OTM Login IDs

    I just got OTM for TBS and station admin. Where can I add or view login ids for OTM for users to pull TBS reports? Thanks.
  6. pc468

    Symposium Historical Private Reports

    Thanks. I'll have to check to see it was the same user. I'm a newbie to Symposium reports and appreciate your help. It's quite different from Avaya reports.
  7. pc468

    Symposium Historical Private Reports

    Is there a way to delete historical private reports once they are created? Can't seem to find a way to delete them.
  8. pc468

    BCM Silent Monitoring

    Thanks.
  9. pc468

    BCM Silent Monitoring

    Can you silent monitor agents using a handset? Or is a headset required? Seems to be differnt when using the handsfree or headset. Thanks.
  10. pc468

    BCM CDR Buffer

    The cdr is set for 400mg. Do you know if there are any logs that would show when/if the buffer is full or when it gets written over? Thank you.
  11. pc468

    BCM CDR Buffer

    Thanks!!
  12. pc468

    BCM CDR Buffer

    Is there a limit on the cdr buffer? What happens if there are more calls than the buffer can handle? Or can it be polled more frequently or does that cause another type of problem? Thank you.
  13. pc468

    BCM Call Center Real Time Reports

    In the BCM call center reports (real time summary), an abandon call is counted but when the historial report is run, the abandon call does not show up. The abandon only shows up in the real time report. Does anyone know why it would not be counted in a historical (report)? Thanks.
  14. pc468

    Callpilot maxed out

    Thanks. I found a port usage report which shows the number of ports and % busy.
  15. pc468

    Callpilot maxed out

    Thanks. The receptionist is the prime set. Is there a way to verify how many callpilot ports are configured? I want verify it for myself (someone told me it was 16 ports).
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