when on a call and a user presses the talk button (like a flash) the operator is conferenced in on a call. can someone look at the 500 config and tell me what I need to disable?
REQ PRT
TYPE: tn
TYPE TNB
TN 14 1
DATE
PAGE
DES
DES DURA1
TN 014 0 00 01
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN...
SRPT4653 VGW channel 13 TN 0x14e9 connected to farEnd 10.52.1.21:5210 TN 0x2848 closed incorrectly, state RxClosePending
i don't think that 5210 represents a DN maybe a port number?
i've disabled the secondary MC card (thinking that it might have been the issue, but no go). i am getting them...
no i've witnessed this myself, when the caller pushes the message key (when off hook) the key does not activate to call the voice mail...
i've flashed the phone, any other?
-pt.
.. (that is programmed to go to Mer Mail) suddenly does not work when pushed. Only when the user unplugs and plugs the phone will it work.
any help will be appreciated,
-pt.
i have pool, elevator and gym room phones that is being forwared to the operator using a 2250, they in turn forward the 2250 to a set of 2008's that share the scr 7216, when the pool, elevator, and gym phones hot dial to the operater, and then forwards to the set of 2008's they only receive the...
the symp server has been taken out of the equation.. i have it here on my desk replacing the power supply..
here is the config for the ACD and CDN
TYPE CDN
CUST 0
CDN 2154
TYPE CDN
CUST 0
CDN 2154
FRRT
SRRT
FROA NO
MURT
DFDN 5899
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ NO
CNTL YES
VSID
HSID...
symp server went down friday night and agents are not currently able to login .. i am having the agents press in calls key twice but still asks for an agent id. i am also getting ERR605 errors which says that the Agent ID table is full..
any help would be appreciated.
thanks,
-pt.
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