Recent content by pbxphoneman

I'll keep that in mind for next time..i got a small taste of making changes though,which I needed the practise with.Thanks again so much !!

Yup... you are correct. I had to de-aquire in Symposium..we deleted it also in Symposium ( maybe we didn't need to though ).I then...and didn't think it would let me..delete the SPID (x). tech support had me then delete KEY 00.. we then rebuilt it back up as a Supervisor ( ie. CLS SPV,KEY 9 NRD...

This is the set that needs to be turned into an Supervisor.It has been de-aquired in Symposium at the time of the printing. DES V6 TN 007 0 00 14 TYPE 3905 CDEN 8D CUST 0 FDN 7000 TGAR 0 LDN NO NCOS 4 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD CRPD STSD...

Hello.. tech support had me do something a little different..which still gave me problems.. I get a sch5041.. I pulled up the Supervisors set and don't see my agent associated with the set in any manner,but causing me not to make any changes to it until I've removed the reference for that set. (...

ok... I found it at Nortel ... I've been having this problem for awhile even on the FLASH units and cellphones. thank you

Is this a patch for the T1 card ? I'll check on the Nortel site to see if I can find some info about this. thank you. The problem doesn't happen all the time... but it just takes one call problem for me to get a trouble ticket on this system.

I'll check that out come Monday... right now I'm going to enjoy a beer to forget about Monday <s> ..be well...thanks for all the info gang !!! T

Hawks.. it only does this after the cust dials at least one digit.Full auto hold is set to NO already. I think this is just what the system does I guess.If you don't dial anything on a line...and then bounce to another..it doesn't hold it...which is GOOD..lol..The customer is tieing up all his...

I have a MICS 7.x w/CP150, PRI. After cust had me install PRI from another vendor I'm getting complaints about callers calling in and can't dial any extension..they can't interupt the CCR main menu... the system then transfers the caller to the antendant because they haven't made a selection...

I have a customer that has a bad habit of not hanging up the line he is currently dialing on when another line rings...he just pushes the line that is ringing and thus puts the other line he was calling out on..on hold...tieing up a line. Is there a way to remove the "auto hold" type feature...

hey gang.. thank you very much for all the info... it doesn't sound all that bad to do..even with the extra steps to help make sure something doesn't go wrong. be well

i don't feel comfy even changing the dang name on a set in this thing at times..I've been slapped to the ground for the dumbest things with it.. it'll cause ya to start drinking !!! If you have been doing it that way for 27 years and haven't run into a problem..then I think that's what I'll...

Hello, I need to make an existing 3905 ACD agent phone a Supervisor ( SPV )phone with an OBV key on an option 11c w/Symposium. I see how to do it,but see people do it different ways. 1. Do an easy change ?( I changed the DN of this set this way and it worked fine ) 2. Print out the ACD...

thank you..I haven't had any MM training..just Opt 11c database..so I'm in the black on doing this... if anyone has the PDF or can point to the procedure on doing this..it would be greatly appreiated !I'll search the Nortel site in the mean time...thank you very much..I remember something in the...

I need to change the Parity settings on one of the Data ports of the RSM cable connected to a MM 13 card that is to be hooked up to a PMS system.I can find where to make the changes in the TOOLS menu ( hardware) but I get an error ( that key is invalid at this time ). Is there something that...