Recent content by PBX1131

You are correct, the only time it routes off-site is on step 1 on weekends or to another queue in step 4. So the only thing I can think of is sometime between 10:00AM & 10:30 No agents were logged into the queue, routing calls to step 14, causing 9 flow outs? Thanks 4 your help. This is our...

K thanks. I changed step 10

G3xV13: Software Load: R013x.01.2.632.1 Issues: When instructed Vector Step 11 Vector below routes the caller to an off-site number, however when a caller is routed that way it's counted as a “Flow Out” call which negativity effects the departments In Service Level %. Question: Is there a...

Yes 2429 is the attendants number, I added an extension (1145) to the listed directory numbers and then route-to that number. They say its working now but should I remove that and queue to attendant 2429? THANKS CALL VECTOR Number: 4 Name...

Here is a copy of the Vector. THANKS CALL VECTOR Number: 4 Name: Main Console Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n...

On our S8300 Attendant console our operator is receiving many calls from our main number VDN on the "Operators Console Individual Calls Waiting Line". Isn't this line programmed to receive calls on the Console Extension and not from the Main Number VDN? Is this a programming issue in the hunt...

Heathersuzanne, Below is the attendant console. Thanks ATTENDANT CONSOLE 1 Type: console Name: Extension: 2429 Group: 1 Auto Answer: none Console Type: principal TN: 1 Data Module? n Port...

On our S8300 Attendant console when our operator is on a call and a 2nd incoming call comes in, her phone is not ringing and the “Call Waiting” light does not come on the Attendant console resulting in a lot of abandoned calls. If she puts the 1st call on hold or hangs up, then the 2nd ringing...

I rebooted both active and stand by servers, once eback on-line I was able to successfully RAS into our servers. Thanks all 4 your direction and/help

S8720-013-01.2.632.1 How can I reset my modems when I TEST it says modem in use When I reset i get the say message. THANKS RESULT DESCRIPTION ____ ______ ___________ handshake ABORT Modem in use, try again later offhook ABORT Modem in use, try again later Test Modem Results...

On the configuration Ethernet 4: Corporate LAN Interface is the Gateway for the device manager for the media gateway?

Shadowing is on? SERVER STATUS Cluster ID: 001 Duplication: hw...

Since this is our backup server rebooting should not be service effecting?

I understand what you are saying about remote accessing, the problem is when our BP is connected thru RAS the switch modem is on 10.1.96.177 and the switch itself is on 10.64.28.4 (5, 6). The web login is looking for the switch on the 10.1.96.xxx network, but the switch lives on a different...

I meant our servers are on our Network 10.64.28.4 and 10.64.28.5. Thanks