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Recent content by PaulRodriguez
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Symposium 4.2
Some Symposium systems are set up where the agent gets put in 'Not Ready' automatically after a call. Once the agent is ready to become available again, they hit the not ready button. The time spent between the end of a call and the agent becoming available is considered COnsult time. Also...- PaulRodriguez
- Post #2
- Forum: Nortel: Symposium call center solutions
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Grand Total from Subreport
You may be able to simply add the shared variable to a sum formula, like this: shared numbervar iob + Sum ({dAgentBySkillsetStat.CallsAnswered}) This is from a report where the sub report passed a shared variable (iob) back to the main report and I had to add this to a summary from the main...- PaulRodriguez
- Post #5
- Forum: Business Objects: Crystal Reports 1 Formulas
