Recent content by Pats14

It means the ASM went bad. Trunk modules do that too (blink when bad)

I have a Mitel 5000 ver 3.2.4.62. It has the older Inter-tel phones. After checking for compatibility, we bought some new Mitel 8528 phones. They work, except for one MAJOR issue. If you are on speakerphone and press any key, the beep is super loud! I mean hurt your ears loud. I tried adjusting...

I have been assigned to work on this old Panasonic system. I have not seen it before. All the customer wants is to take the ringing off of one phone. They want the lines to appear, but not ring. I downloaded the manuals, it seems that I can program this directly at the set in question, theyr is...

I usually work on Samsungs, ShoreTel and Nortel, so of course my boss has me trying to program a Vodavi!!! I beleive it is a STSe I have figured out (somewhat) how to assign a line to a key, but how do I assign a DID to a key? This company at one time, had 6 POTS lines, which were on all the...

Ok, thanks for the information. A further question, I tried to pick up M5316 dial tone with a butt set, because I thought they were analog, but I cant hear anything, is that normal?

I have taken over a account that uses m5316 phones a lot. I know they are centrex phones and I have Centrex service from my C.O, but my experience with them is not extensive. but when I want to cross connect these M5316 ports I would like to test them in the phone room first, because the C.O...

Turned out the SDI card was bad, and then I had a balky sheif controller card to deal with. Thanks for your help!

I do have power, but the terminal comes out with gibbersh. i unseated the SDI card, and the CPU card di splayed "25", which was a lot more than it had been doing, maybe a new SDI card will do the trick?

To your overseas problem just create a filter that does not allow users to dial 011* (any) then apply that restriction to one ste then copy to the rest of the sets. I dont remember where that is in element manager though. probaly Configuration/sets/filters or restrictions

I have a customer with a old as hell Option 21 that finally died over the weekend. The system does not even get to the point where it lights up the floppy LED's to load the software, and the CPU card display is totally blank. I ordered a CPU/Mem card, a EMSI card and a SMDU card hoping that one...

If you still have access to UM, you might as well try the patches. At this point what harm could it do?

I have a BCM 4.0 which is having static issues. I also have a irate customer who does not wish to wait for new parts to arrive. I happen to have several older (3.0, 3.6) BCM'S. I was told that it may be possible that PEC cards are the issue. My question is "I have PEC-III cards from older...

There is no "Track Me Down" feature in the BCM However... You can give the caller several options in his voicemail, you can have him park and paged, (it says his company directory name then has a call on 101" or give the caller a option to be forwarded either externally or internally, or go to...

To answer SupportDude, All agents have had the issue. As you mentioned,they are i2004 phones. They DO all have headsets..but how likely is it that it is a headset issue? Also,this problem started 2 weeks ago, the BCm had been just fine before that. the BCM is only 6 weeks old. To Dasheen...

I have a BCM 4.0 with Call Center installed, it is a small call center, it has 12 agants and takes 400-500 calls a day. Of those 8-10 of those calls have heavy static on them, and the far end can hear the agent but all the agent hears is heavy static. I have this thing patched up, but that didnt...