Recent content by patcasey

Its possible the customer has purchased a 0 floating user license e.g. all their users are categorized as named users. When you run scenter -reportlic you'll see something like this: Expiration date: 11/23/2002 Server Quiesced State : Allow All Logins Licensed Client Platforms: All...

Briklea, Macro's only run when a ticket is acted upon by some agency, so there's no way to set one up that, for example, runs in 21 days. You can set one up that will run the first time the ticket is acted upon *after* 21 days, but somebody or something has to touch the ticket to make the...

Anything starting with a $ inside of ServiceCenter is a variable and is not a field. You'll find that a number of times when you're looking at data on screen inside of ServiceCenter, you're not looking at the raw data, but rather at a computed value based on that data. For example, when you...