Recent content by pat1960

I am trying to do something and need some help. The goal is to outpulse dtmf digits from an Intervoice IVR to another system (Noble Dialer) via Avaya vectoring. Here is the set up Call goes to an Intervoice IVR app, it prompts for an entry of digits, the IVR app is set to to outpulse the...

Thanks so much, that answers my question.

I have a question as to how stats would be generated in CMS for the following scenario. We use skill based routing, and I am using SQL scripts to pull data from the dsplit table in a SQL database. We use a separate vector for RONAs back to the original split. The reason for my question is I do...

Can anyone clarify something I am confused about. We have remote centers connected via DS3 to G650. I want to know what sequence of events cause a G650 to do a port network reboot and what happens to the calls connected at that time. Say we lose a DS3 for 10 seconds, Avaya told me that once a...

Now, if i understood correctly the connection between my PBX and the remote PBX should be made over IP. Why not a dedicated link? why not getting directly a range of numbers and a connection to the remote providers? I know that G650 support VoIP but where should i look to convince myself? I...

I have changed the comm string, off the top of my head I can't remember the command. You could do the following On the MGP set snmp help this will give you all of the commands available to set snmp parameters. You can also set the snmp parameters for the stack using the same commands.

If you are running CM and have 8700s at one site you could add G650s over an IP pipe (T1, DS3) to your second site. We have 4 remote call centers all connected to the primary site. If we have a problem at one of the sites we have ESS 8500 to service that site if we have circuit issues. The...

yes, the ability to ring the cell phone works, just wondering about the ani showing up on the cell.

I have a question, I am trying to use EC500, I have 5 licenses to play with. When I dial my extension from outside of the PBX, how can I display the ani on my cell. My cell does ring when my office phone rings, I am curious about seeing the ani, thanks for any help. The off pbx station...

The Mapd and the port should be locked to 10 MB, half-duplex. Once you go to AES then the port settings can go to 100 MB full-duplex. Avaya remommends that the connection be on it's own network, isolated from all LAN traffic.

3.1.2 is the version.

I just had 5 Port Network using G650s with duplicated IPSIs go down (2 separate locations). We are in a dual-connect environment (Ipsis and CSS at HQ and G650s connected IP remotely). The G650s are remote from the 8700s, plenty of bandwidth (each on its own DS3) with all network logs showing no...

This is normal, Avaya built this in so the IPSI's do not respond to every braodcast message from the routers. I think Medpro's only respond to every 4 pings from the routers. If you ping from any other device it will ping normally. I did read this somewhere, can not locate it at the moment...

I don't know about an historical measurement, but you can status the network region real time to see how many calls are happening on that region.

We jsut discovered that the call master V phones connected to a g700 will reset itself if you press a sequence of keys involving the headset button, and choosing one the call appearance buttons, and the speaker button. I can't remember the exact sequence, but it only happens to Call master Vs...