Recent content by Pantnet

Thanks a lot ZerozeroOne

Nevermind, someone put the RONA on the hunt group

Hello everyone! I´m in a mistery-call-behaviour situation. This is a local number associated with a VDN (43725). This VDN performs some programming steps in his vector (220), and then the call is transferred to a second one (for measure proposals). This second VDN (61437) queue the call to a...

Thank you Sean655; I´ve checked that on the COR of those agents, and no one of them have that option enabled. Furthermore, no agents with that skill were logged in at that time. If the agents are not present, you can´t reach them, you get a busy tone. Thanks a lot;

Hello Sean655 thanks for yor reply. Do you mean that some agent may have some fesatures involving this? How can I know that? Thanks again

Thank you Stinney, sorry I dind´t mentioned it, but I´ve already check that. No one called at the skill directly that day so... that´s why I can´t understand why happened this. Thank you anyway!

Hello everyone, my name is Joshua and I will be very grateful if anyone can answer this mistery. I have this vector: As you can see, the calls are queueing in 3 skills at the same time. The other day 1 abandoned call appear counted (split/skill table) at the 2nd skill. Reading...