A few things come to mind. If there was an outage the day before, I would say the most probably cause would be line issues. Have the telco come out and check the circuit. Insist they run all tests. Also check to sure line encoding hasn't changed.
If that proves uneventful, I would watch...
I just stumbled across http://www.dbapsoftware.com looks interesting, some cisco and other networking tools. they have an open enrollment for beta .. what the hell, it's free. Thought maybe someone else could use it too.
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