Recent content by outonalimb

Hi, This may be one for another forum but does anyone know of where to get hold of decent quality curly cords in the UK? They're for our 9611G handsets. I've bought a few from Amazon recently but they've been poor and very generic. The one's we've managed to get hold of through refurbished...

Thanks all for the response. It ended up being the SIP call manager we use by the SIP provider and nothing to do with the IP Office!

All calls come in on the one trunk. See image for an example. Top line is a working number, no issues. Bottom line shows the offending number with the 0044 being prefixed. SIP provider say it's nothing at their end!

Hi, We have a weird issue with incoming calls on just one of our DDI numbers in that it's placing the full country prefix (0044) on most calls on the user handset. This means no directory matching is taking place. All DDI's are supplied by one SIP trunk provider and they say that it's nothing...

We use a call logging tool (TIM Enterprise) to analyse calls across the business. It works mostly but a significant amount of calls are registered against a U1 user instead of an IP Office extension in TIM. We've done some testing and can emulate the problem with my mobile number. It registers...

Hi, What is the migration path from a IPO 500 V2 appliance to IPO Server Edition? Anyone have any advice on this and the costs involved? We're looking to consolidate our DC with a virtual infrastructure refresh and this seemed a logical next step especially with our entire phone handset estate...

Hi, We are having an issue with one of our users who is able to log in to Phone Manager but cannot click on any speed dial or any directory entry. The entries are there but just not selectable. This happens for the same user on multiple different machines (Windows 10 and Windows 2008 Server)...

We have two sites in the same town with IP Office 500 V2's. On site 1 I have configured within User Rights > Shortcodes the ability to push out a certain DDI depending on what extension they dial out of. On site 2, it doesn't seem to work. The config is the same as site 1 but it will only push...

I want to reset a bunch of 9608 phones but seem to be having trouble accessing the CRAFT menu. When the phone boots up it shows VLAN ID=xxx and * to program. When I hit * to program, it says Enter Code and #=OK. When I type 27238 (CRAFT) and # the phone says restarting and we're back to square...

I may already know the answer to this but is there a way of having a different ring tone for external and internal calls on Avaya IP phones? Thanks in advance.

I was determined to fix this!!! I've now got it working! I completed reinstalled the Application Server and started again. Everything now seems to be working i.e. IM, Personal Contacts, etc - and faster too. Something was clearly wrong somewhere.

Thanks tlpeter but the server has been up for days and we've been trying between us to make it work off and on for hours. We've tried putting the IP of the one-x portal server in the Presence box and leaving it blank too. We are using the Avaya Application Server (one-x Portal Server) based on...

We've got exactly the same problem. Keep getting the error "unable to connect to One-X Portal Server. Personal contacts, presence and IM will be unavailable". In the server address i've put the IP address of the IPO, port 5060, domain is the IP of the IPO and the presence server is the IP of...

Ok, thanks for the quick response. Why is it nowhere to be found on the Avaya web site then?

Could someone please tell me if the IP Office 500 v2 hardware is discontinued? The only reference to IP Office on the Avaya web site is the Linux based IP Office Server Edition. If so, does that mean analogue extension modules are no longer supported?