Recent content by orie

Oh BTW, this is a Magix, sorry.

Great, I think that gives me the info I needed. The only thing I can't figure out now is how to get into the voicemail admin remotely. I hear I can transfer in via *7, then 0 for admin box and password then touch-tone thrugh menus or use hyperterminal to rs232 (via a VNCd computer). Would...

Let me just say off the top, i'm new to Merlin systems. I have a lot of experience with Definity systems however. So, can anyone tell me what i need to do/have access to in order to set up the following: I have 4 incoming lines to the Merlin, in a busy call forward via the phone co. The...

Thanks, Guys! That did it for me.

Is there any way I can find out how much time (or memory) is left on my voice messaging card? Thanks! -Elliott

Perfect, just what I figured. Thanks!

Definity G3csi 6408D+ Is there a button assignment to tell me the length of the last call? I saw call-timer which seemed to allow me to time the call, but only if I had it selected. Is there a global version of this? As always, my thanks! -Elliott

Excellent, that should be sufficient information for me to get back to inqiring minds. Thanks! I will let you know if we need any assistance other than that. -Elliott

Okay, So I would go into change bcms login and set up their skill levels there? And the call would be routed based on what is their highest matching priority? Thanks! -Elliott

Definity G3csi ECS Release 7. Three quick questions for you gurus out there! 1. Agent priority. Is it possible to set an agent to have a high priority in one skill group and a low priority in another? Thus, if both queues have people in them, they will take a call from their high priority...

Perfect, that's just what I wanted to know. Excellent info!

Is it possible to have the main menu presented durring most hours, but have the system forward all calls out to an external number durring certain hours (say 6pm to 10pm)? Or, is it possible to present a menu with say two options.. option 1 would go to an extension (or voicemail) and option...

Apparently, it is DSA v1.0. Thanks very much for the .exe!!! efreis@opentable.com

Well, nimda got loose on our network while I was vacationing (of cource..) and it nailed the exe (dsa.exe) for the Definity Site Administration program. Unfortunatly, the original setup CD disapeared with the person who originally set up the switch. Does anyone know where I can get the CD, or...

Thanks folks!! I got it working perfectly. -Elliott