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Recent content by Omega2025

  1. O

    ACCS screenpop for outbound

    Screenpop for outbound/campign is not working when I add intrinsic( AD_CLID, Called party or called_number) to the screenpop path , but it is working when add intrinsic( AD_CLID) to the screenpop path Any advise on how to configure screenpop for outbound?
  2. O

    ACCS Outbound

    The ACCS Dialer app initiates a call only when the user is available to receive a campaign call and connects with the customer. Is there a solution for the system that enables it to initiate a call with the customer first, then route it to the skills (whether the agents are available or not)?,t...
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