Yes it is a DTI/EM. I have tried auto answer and without auto answer. It works partially without. It acts like it cannot read the dnis digits from the the 3COM. The 3 com can call into the BCM and it will ring until the AA answers then you can dial the proper extension.
I have a BCM-50 that I am trying to tie to a 3COM IP phone system with a point to point T-1. It can not reconize dnis digits between the two. If I call one from the other and the voice mail answers I can call to an extension. but if I try to call direct it does not see dnis either way.
I have a acd phone that you get a busy when you call the secondary dn instead of going to Voice Mail.
The tnb is:
DES ACD
TN 004 1 10 12
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 697
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 120
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FNA...
Is there any way to play a announcement as soon as any call
is placed in the acd que? I need this message to play before any call is presented to any agent.
I have a customer with 2 BCM 50's. They have been working fine and I have been using the customers private network
to program and monitor systems. All of the sudden I cannot
connect to the BCM's with the monitor program. I can connect
with element manager. Any ideas?
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