Recent content by OldPhoneGuy

You can set up Agent Login and Logout buttons in the phone but I don't see that you can program a Resume/Release button.

That looks like the Presidential Seal next to the display on the phone. Do all Raytheon phones come with that (said with tongue in cheek)?

Two years ago we replaced our aging digital PBXs with VOIP. I was pretty sceptical and wanted to go hybrid but was over ridden. Before changing out the phone system the network was upgraded to a gig network and all POE switches. We also installed backup power in all of the network closets...

"so all the Nortel guys will now start learning the Avaya product line?" Probably not. When Lucent bought Octel back in the 90's the Octel techs came along with the deal and continued to install and repair the Octel machines and didn't learn the Lucent stuff. Most of the Lucent tech's didn't...

It sounds like you need to enable Trunk to Trunk Transfer on that user's class of service.

What you are looking for is an Avaya Cable Slack Manager.

You might want to check out the ShoreTel Forum: http://www.shoretelforums.com/

You can configure a ShoreTel T1 as AMI and D4

Not that I am aware of. If I plug in a phone that has been disconnected for some time it goes back into service.

I know this is a dumb question, but is the call handling mode for the operator set to always forward to the person who is receiving the calls?

I've had a couple of phones disconnected for several weeks and haven't had one time out yet. You do get an visual indicator in ShoreWare Director whenever an IP phone is disconnected.

Using ShoreWare Director choose Administration > Sites. Choose the site that you need to change the operator for. Under Operator Extension enter the extension number of the operator that you wish to use.

Currently running about 200 analog devices (Polycom conference phones, modems for our gas and water meters that are read remotely, TTY phones, fax machines that the users are unwillng to give up for the fax server we have, elevator phones, etc).

We migrated from two Avaya Definitys to ShoreTel this past spring and have not looked back. Two sites, 1360 users, and 800 IP phones at this time. GSmitherman about covered it.

If you are using Definity Site Administrator (or whatever Avaya is currently calling their desktop administration software) you should be able to export the information you are looking to document into a CSV file that can be saved to a spreadsheet.