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Recent content by nscnsc

  1. nscnsc

    G3 R9 to Audiocodes 1000 gateway

    Thank you for your response. In regards to timing isssue. The gate looks to the PBX for timing, but the DS1 connect is set to network. All ports show inservice. I have tried setting the board to line-side but the ports stay out of service after its released. In regards to error messages.Errors...
  2. nscnsc

    G3 R9 to Audiocodes 1000 gateway

    I'm trying to configure a ISDN connection to OCS through a Audiocodes 1000 gateway. We've been succesfuly using RB but that doesn't pass caller ID. So far I've managed to pass caller ID but no voice and the call drops with 1166 and 1164 error codes. Anybody have any suggestions?
  3. nscnsc

    Caller ID problems

    We're using a audiocodes 2000 connected to our G3 using RBS. Obviously we're losing all our caller ID info on inbound calls. We Tried to configure ISDN to the GW without success.We kept getting a "off hook". Anybody have any ideas? Hopefully?
  4. nscnsc

    Audix subscriber form

    What is the email field in the audix add subscriber form for?
  5. nscnsc

    after hours customer support

    MadAccess If you have the time I'd be very interested in the details of how you set this up.
  6. nscnsc

    Remote login for acd split?

    Outstanding! Thanks, works perfectly!
  7. nscnsc

    Remote login for acd split?

    Could you go into a little more detail about runing the code through ASA. I know it would be list trace sta xxxx/ but what would I put after the slash or would you even do it that way?
  8. nscnsc

    Remote login for acd split?

    With out trying to be redundant, that is what I'm trying to establish. Whether or not our G3R9 has that capability without having to purchase other applications to do this. I know I can log a person out remotely but it's loging someone else IN that I need to be able to do as well. Weekends are a...
  9. nscnsc

    Remote login for acd split?

    G3siR009i.05.1.122.4 You'll have to excuse my ignorance. I'm a green wennie at this stuff. We've just recently taken over the phone system and I was elected to deal with it. I have know idea what a MCK extender is but we do have 8400 series phone available.
  10. nscnsc

    Remote login for acd split?

    So your saying that unless my system has that capability there is no solution?
  11. nscnsc

    Remote login for acd split?

    Is there a solution for this?
  12. nscnsc

    dummy agent

    Great solution. Any thoughts on the possibility of a remote login?
  13. nscnsc

    dummy agent

    Someone in the office will be put on call each night. The call will be routed to their company cell phone so the route-to number will be different each night.
  14. nscnsc

    dummy agent

    Right now I'm sure the schedule will change frequently, but I would imagin that it will evolve into a more orginized state over time. After hours are defined as 17:01 to 7:59 M-F and weekends will be 17:01 F to 7:59 M.

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