Recent content by NortelGuy1979

You need to modify INT_DATA in the CDB in LD 15 (print in 21). The prompt CTVN, the third response would need to be RAN and then provide your RAN route number. Obviously VNR needs to be turned off in NET_DATA. For all intercept prompts, the four fields are the following sources: Telephone...

This doesn't require CTI - you can log out the agent either from the agent properties page (there is a "Logout Agent" button at the bottom next to Clear / Submit / Create Copy / Create Many), or from the list of agents when you are searching them - highlight the one you want and there is a...

Name is populated by the CNAM database maintained by providers (or Neustar maybe?). I don't know of any carrier that does not override whatever name you send and attach the name that belongs to your account. This isn't actually "attached" but rather the terminating carrier does a CNAM dip to...

Can you post a swVersionShow output from your MGC or MC32S? Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

XMWK and LMPX are only required if the non-PDN (ie not on key 0) is a multiple-appearance DN. If it's single-appearance, it'll light the light regardless of what key it is on. If it is a multiple-appearance DN, then yes an XMWK and LMPX class to light the light. Matthew - Technical Support...

Mute, up down up down up, mute, 9, goodbye Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

Can you post your SL1 DCH that is for your VTRK? I believe you need MWI on the RCAP of the DCH, and the IP Peer Networking book doesn't tell you explicitly to put that on there if you just follow the guide for setting up basic IP Peer Networking. But I don't see any reason why a light from...

Hi Cuda - sorry I didn't reply earlier. No, no need for anything for my time - that's what this site is for. It took me literally about 2 minutes to read the post and type my reply. As for contracting with you, I used to work for a vendor but no more; now I'm a telecom guy at a regular...

Ah. Good luck and enjoy! Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

LOL what's half the prize? :) But on another note - why would you have to reinstall? You can change SIGO in LD 16, if it's a virtual route then do LD 32 DIS VTRM 0 X where X is the route, then wait a minute or two, then ENL VTRM 0 X where X is the route. On a PRI route (TIE MCDN) you usually...

Your RDB signaling on the TIE route is set for ESN5 on the calling side and not the other. Need to match on both sides. That 105 you're seeing is the TCOS marker (1 = TGAR? 0 = Custno 5 = NCOS). If this is SIP and there are multiple systems (some non-Nortel/Avaya for example) then I suggest...

Hello all, I have a real stumper - even our vendor is stumped (who I used to work for), and unfortunately we are running Avaya NES Contact Center 7.0 so our support options are limited with Avaya. We have a redundant CCMS, and two separate CCMA (non-replicating) that were all working fine. One...

I don't know of any way to spoof your inside CLID. The DN that is used will be displayed, or, you can block it from being displayed. Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

Glad I could help! Matthew - Technical Support Engineer Sr. http://www.linkedin.com/in/matty79

Hey Ryan, It's in the PWD datablock, printable in LD 22, or changeable in LD 17. REQ PRT TYPE PWD, or REQ CHG TYPE PWD, and you'll need a PWD2 level login name and password, if you're using UCM, a NetworkAdministrator account or CS1000_ADMIN2 account will work. It's the LOUT prompt. What...