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Recent content by NorstarExpert

  1. NorstarExpert

    Norstar CallPilot: When Trying to Remote Access VM using **, it hangs up.

    I have been to the site and discovered that their carrier (dial tone provider) is collecting certain DTMF digits and anaylyzing them for an unknown purpose, perhaps to access a line feature. This is interrupting the transmission of these digits in a consistent manner, thus causing the Nortar to...
  2. NorstarExpert

    Norstar CallPilot: When Trying to Remote Access VM using **, it hangs up.

    Thank you for your assistance. A reboot is what I was going to try (if lacking any other ideas) after checking the "Return to AA" setting.
  3. NorstarExpert

    Norstar CallPilot: When Trying to Remote Access VM using **, it hangs up.

    When the ** is dialed it simply hangs up with no announcement. I can return to the AA when dialing a single *.
  4. NorstarExpert

    Norstar CallPilot: When Trying to Remote Access VM using **, it hangs up.

    I have run into a problem where if the caller visits their mailbox to listen to messages from a remote telephone, when they dial ** during their mailbox announcement, it hangs up. I have run thru all the settings in the operations manual, and nothing seems to address this.
  5. NorstarExpert

    1140E IP Phone trying to upgrade firmware

    UCX Guy: I have an i2007 set that got upgraded to the Avaya firmware when I installed the latest SYS patch on my BCM50. I am a diehard Nortel Fan and am not pleased with the change. Do you know of a way I can downgrade the firmware in the i2007 so it will once again display Nortel? And I...
  6. NorstarExpert

    Power Supply Expansion Cabinet Wall Mounted

    I found the bulletin. It seems not all situations of using this triple power supply enclosure are a hazard. Here is the core of the bulletin: Background: Nortel would like to inform its customers that the BCM50 base system products and the BCM50 Expansion are now shipping with a different...
  7. NorstarExpert

    Power Supply Expansion Cabinet Wall Mounted

    Official Items and part numbers straight from Nortel: BCM50 Power Supply Enclosure NT9T4002E6 N0108848 (Supports 3 120W BCM50 Power Supplies - PEC NT9T6026E5) (Larger) BCM50 Power Supply Enclosure - Version 2 NT9T4024E6 N0156106 (Supports 3 90W BCM50 Power Supplies - PEC NT9T6027E5) (Smaller)...
  8. NorstarExpert

    Imaging BCM50 Hard Drives

    David, Thanks for your reply. Everything I have read here at Tek-Tips has indicated that the Avaya files do not work. My experience parallels this. I have a BCM50 1.0 on the way that may have a bad hard drive. I am worried as I do not have access to a drive image for that version. It...
  9. NorstarExpert

    Imaging BCM50 Hard Drives

    I would be interested in knowing if anyone has successfully used the BCM50 Images posted on Avata's website, including the exact version of Acronis True Image they used with these files. I tried unsuccessfully to restore to an Intel SSD using these files. (See my original post in this thread...
  10. NorstarExpert

    Imaging BCM50 Hard Drives

    Curlycord, I misunderstood some of your remarks, and I thank you for them. The link you provided was for the same document I am referring to in my first post in this thread. I feel the Intel SSD drive should work, based on the comments of two different posts I had already read, but are in the...
  11. NorstarExpert

    Imaging BCM50 Hard Drives

    Curlycord, I have read all the threads about BCM SSD on here. When you say unsupported to the drive I selected (assumed from your shorthand), I have to say I chose the drive for two reasons: 1) It is an identical model (except that it is 40GB) to a drive that already has been reported to work...
  12. NorstarExpert

    Imaging BCM50 Hard Drives

    I need someone with experience downloading the image files from Avaya's web site and imaging a replacement drive with these files. I do not have access to this site, so I had a support engineer download the files for me. I have read the Avaya BCM50 and BCM450 Imaging Tool — User Guide...
  13. NorstarExpert

    i2004 phase 1 and 2 on bcm450

    I apologize for the delay. It took me awhile to find a working link for the i2004 patch. Navigate to: http://www.ghtrout.com/bcm/index.html Click on: TFTPtool_I2004_old_firmware.zip This should get your older set going! A tip of the hat to Mr. Trout!
  14. NorstarExpert

    BCM50 GASI Port MWI

    I have been working with a BCM50 in my Lab for a few weeks now. The Message Waiting Indicator on the Internal Analog Station Ports strikes me as being rather quirky when using "Lamp" for MWI under Capabilities/ATA settings. While I have had no issues with an ASM8+ or a GASM with this...
  15. NorstarExpert

    BCM50 noisy

    I have dissected two BCM50 Expansion Modules. The NOISY Fans are marked like this: JMC (Large Letters) 8920 (Stamped in middle) 4010-12 HBHA DC12V~0.15A P/N:402711-4 800-580-6688 (Vendor's Phone) www.jmcproducts.com Made in China Now we know who manufactured these nasty little Devils. And now...

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