You can easily test if the CH1000 is working correctly by connecting a single line phone or butt set and verify that you get dial tone. You can also try making an intercom call to a room or doing a Page All (01#) and verify that you can hear the pre-announce tone in the earpiece and the audio...
As I previously stated, I'm not familiar with the CS1000 but looking through the manual, I would say that I would need to know more about how the CH1000 is connected in order to be able to help you more. There's too much information for me to filter through without knowing the specifics of your...
While I'm looking through the manual to find more detail, I should probably just state that the CH1000 requires a CO or FXO port.
Technical Support - CareHawk Inc.
I work for CareHawk but am not very familiar with the CS1000 (I'm looking for a manual to see what I can find) so I will give you what information that I can. Have you verified that the CH1000 is working correctly to begin with? Was the CH1000 previously connected to the CS1000 using the same...
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