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Recent content by nnctechdotcom

  1. nnctechdotcom

    BCM 400 Release 4.0 Redundant Hard Drive Replacement problem

    I guess I should have mentioned that it is indeed a Nortel approved hard drive and by definition, it has to be a BLANK drive for the procedure is that the Master builds this blank drive accordingly. Another thing that I failed to mention is that the book states that it may take up to 3 hours...
  2. nnctechdotcom

    BCM 400 Release 4.0 Redundant Hard Drive Replacement problem

    I am attempting to replace a failed (Slave) hard drive on a redundant system. I am doing it exactly as the manuals instruct and I am positive that I identifying the correct drive of the two. The problem is that when the system comes back up (and the system indeed comes back up with both PRI's...
  3. nnctechdotcom

    BCM50- Will changing a current MBM wipe out programming?

    Have a tricky situation on a BCM50. Went to a site yesterday to simply add a line. Noticed that they have two expansion modules with an 8x16 Combo in each. The first expansion module is incorrectly programmed/selected as a "4x16", thus cancelling out those 2nd block of 4 lines. Here is how...
  4. nnctechdotcom

    Cannot use Element Mgr remotely on a BCM 400, Rls 4.0

    I was hoping someone could point me in the right direction in seeing why I cannot log into one of my remote offices, a BCM 400, Release 4.0. I have never been able to log in since it has been set up by the vendor. The following are the facts: **I can ping 192.168.232.1 which is the VLAN for...
  5. nnctechdotcom

    RCC on Call Pilot 150

    I have logged in as admin, built the user. When I go to skillset tab, there are not any skillsets listed. That is the problem we are experiencing. So, to answer your question, no there is not a ss assigned, but due to not being visible in RCC skillset tab. These values did not seem to...
  6. nnctechdotcom

    RCC on Call Pilot 150

    Thanks for the help! I was able to get the rcc working, with your advice. The problem now is that skillsets are not populating. I am able to connect and appears to have downloaded call records. The number of records is increasing as time passes. I could also build a user in RCC, but that...
  7. nnctechdotcom

    RCC on Call Pilot 150

    Thanks for the help! I was able to get the rcc working, with your advice. The problem now is that skillsets are not populating. I am able to connect and appears to have downloaded call records. The number of records is increasing as time passes. I could also build a user in RCC, but that...
  8. nnctechdotcom

    RCC on Call Pilot 150

    Hoping someone could help me out here. I need to get back to site on Monday on this and probably will need to tear this out if I don't get this working. I've installed RCC on BCM's numerous times successfully but this Norstar CP150 is kicking my butt. Here is what I have:**Norstar MICS Rls...
  9. nnctechdotcom

    RCC on Call Pilot 150

    Hoping someone could help me out here. I need to get back to site on Monday on this and probably will need to tear this out if I don't get this working. I've installed RCC on BCM's numerous times successfully but this Norstar CP150 is kicking my butt. Here is what I have: **Norstar MICS Rls...
  10. nnctechdotcom

    Agent Audit Report CP 150 ACD

    Are you using 245.xxx.101 or .105 RCC? Are all other functions working like Real Time?
  11. nnctechdotcom

    Help! Lost keycodes on Call Pilot 150

    I flashed, or upgraded a CP150 this morning from Rls 2.0 to the latest 31.10.36.22 (3.1) and to my horror, I lost all keycodes. Wiped away all subscriber mailboxes, Call Center, etc. I have done this quite a few times without failure in the past, but this one it took my keycodes. Anyone know...
  12. nnctechdotcom

    BCM50 upgrade. Quick response would be appreciated

    you two are awesome responding so fast. One concern though: I just downloaded some 5.0 patches. I noticed that the first thing that was mentioned on this 5.0 patch was make sure the 5.0 image is ran before this 5.0 smart update. Hopefully that isn't the case with the 3.0 for I DID NOT run the...
  13. nnctechdotcom

    BCM50 r5 Image file location

    Have you found this yet? I have the file and used it many times. If you have an FTP site I could post it for you.
  14. nnctechdotcom

    BCM50 upgrade. Quick response would be appreciated

    Just completed a 1.0 to 3.0 upgrade for a BCM50 and all went well. Loaded all of my 3.0 patches and the system is runnning fine. I am scheduled to do the 3.0 to 5.0 on Monday, but my question is: Since I am going to 5.0, do I need to run the 3.0 image file? It would seem that this would be...
  15. nnctechdotcom

    BCM50 Rls 3.0 tp Rls 5.0 Upgrade problem. Doesn't finish?

    I attempted my first BCM50 upgrade last night. Followed the upgrade guide, loaded all patches first, etc. I went into "Software Updates", and selected the Upgrade DVD in my CD tray. It finished transferring all of the 244 files, then said "retrieving files from system or BCM" or something...
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