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Recent content by nmoore

  1. nmoore

    Meridian Mail Reports

    Hi, thanks for the response. We actually use MAT to connect to Mail so is already on a PC but I'm having trouble using the capture function - it just captures the text on the screen and is not really usable. How do you do this? Ideally I would like to be able to run a report on voicemail box...
  2. nmoore

    Meridian Mail Reports

    Does anyone know of a way of generating reports in Meridian Mail without having to use a dot matrix printer hooked up to the TTY? I.e. a piece of software? Have investigated Meridian Mail Reporter from Nortel but is much too expensive to justify?
  3. nmoore

    Switchboard/Symposium Call control problem

    Thanks for the suggestion, after further investigation and a bit of playing around with the scripts we have now got this to work though.
  4. nmoore

    Switchboard/Symposium Call control problem

    I am having problems with transferring calls to Symposium controlled CDNs from our attendant. The attendant has problems releasing the call and it defaults to the ACD queue when he does release it. Have tried inserting a dummy ACD queue in front of the CDN but this still does not work...
  5. nmoore

    Automated Attendant Disconnects

    Are you using Meridian mail for your automated attendant? If so in the menus there is a revert DN which is probably set to 0 for your operator. If the call can't reach the extn in the menu it will prob use the revert DN. Regards
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