Recent content by NJAX

In voice mail pro I have it set up if it meets the condition (after 5pm), I point it to LEAVE MAIL and the extension I use is the group extension. I tested it and it does transfer and the voice mail picks up, but while I'm listening to the greeting and leaving the message, the phones are still...

Hello all, I have a voice mail pro set up to LEAVE MAIL for at collective group extension after hours. The problem is, I notice while person is dumped into the voice mail, all of the extensions still ring. Is there a way to stop the collective phones from ringing after the call has been sent...

All, Hoping some of you can provide me with some suggestions. I have a new client with a single IP Office v500 v2. Single PRI coming in. The client is having some major issues with their telecom provider and the PRI keeps dropping. When that happens, they lose their phones. Anyone calling...

Gunnar, That worked perfectly! One last question and I think I;m good to go.. Initially, I was hearing "call will be answered in 1 min"..Now I don't hear that at all. I only hear the system message "no one is available..please hold" (paraphrasing)... THanks.

OK ... I got it working, but am getting strange results... I am transferred to the hunt group but am immediately hearing the system message that no one is available to take the call. Even though no one in the hunt group is on the phone. I thought the caller would only hear that if everyone in...

Thanks all!

Thanks for the addtl info... One follow up question..Should the extensions in the hunt group only have 1 line available to them so their extension is busy if they are on a call? Right now, they have 3 lines on their phones?

It does hit the auto attendant and when i press 8 to transfer the call to the hunt group, thats where im not sure where its going wrong. I'll try tracing the call. Thank you.

Hello All, I need some help setting up a call queue on my IP Office. FIrst time setting it up and having some trouble. I've set up a hunt group and set it with "queuing on", ring mode "collective" and the rest are defaults In VM pro, I added the hunt group so it appears under groups and set...

Hello, I have an issue where the time of a voice mail being left is said in military time. The time on the phones themselves is fine. It's only the voice mail that is using military time. Any suggestions would be appreciated. (IP Office 406DS)

Thanks for the replies!

I am located in the United States. Thank you for your replies. In regard to call accounting: Would we have to take the call accounting reports and match them up to the bills to determine what to charge back?

Hello, We have an IP Office 500 with 2 PRI's. 46 channels for voice. Due to the economy, we are now leasing out half of our building to another company. Part of the agreement is that we would be supplying them with a phone system, but they are responsible for paying for their calls. Is...