Recent content by ngstan

Don't know what a loop key is. I have CAP keys 1-8 programmed on my phone and none of them ever light up.

Found it under 14-01-22. I just tested it and it appears like that should work but really stinks not having the name or at least the phone number in the voice mail email. The from becomes 'outside caller' and the number in the body is 'unavailable'. Everything has been working great until...

We recently switched our email system over to Microsoft 365. I'm using a third-party SMTP provider (SMTP2GO) to send voicemails from the NEC SV9100 to the recipient's email since the 9100 doesn't support Microsoft OAuth. Everything has been working well until recently when I've started seeing...

I called my office line from my cell and then transferred the call to another extension. It rings 4 times, then the voicemail greeting starts. This is the point I want to 'pull it back' but there is no option on the phone to do that. We're using NEC ITY 8LDX phones. While it rings, I have these...

My phone is the only one with trunk keys on it so that might not be the best solution in our case. I tested on my phone and none of my CAP keys flashed or did anything at all when I attempted a transfer. Do you have any more info on a supervised transfer?

Thanks for the info!

Is there a way for a incoming call transfer to be recalled after it hits the extensions voice mail greeting? I can recall it while it's still ringing the extension by hitting the recall button and then the flashing answer button. However, once it hits the voice mail greeting, I can no longer...

Yeah I just noticed I can't type in those fields.

Before I change that, what exactly does option 5 control and what does the 3 change it to?

I just filled out a request on there site and a few others. Thanks!

Trying to figure out if our NEC SV9100 has the ability to set the outgoing caller ID name. Is there somewhere in WebPro to do this or is it all dependent on the carrier? Right now we are showing up as 'potential spam' on some carriers or as an ex-employee's name. We would just like to have it...

Appreciate it! Thanks again for your help!

I understand what you're saying. I just feel like we got/bought a lot of things we didn't need or have no idea what its for. If we paid for it, I'd like to utilize it if it helps me or helps the company manage the phone system better. We've had this system almost 3 years now and I've done my...

It looks like they're all set to 1 on 20-06. Guessing I would need to make the person in the department who is going to monitor/training a different number in the first column (#2) and then make the phones that will be monitored a separate number as well (#3). Then leave everyone else in the...

Yeah the vendor never really mentioned the software when they originally setup our phone system. I wonder what else we're licensed for but have no software or information on how to use it. I'll have to see if I can either get them to respond to me or find another vendor who can at least get me...