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Recent content by ncheung

  1. ncheung

    AACC Agent conversion

    Good Morning everyone, I was wondering if there's a tool that can extract agents and their skills from AACC and convert them to AVAYA Communication Manager agents? my alternative is to pull an Excel list from AACC and manually add the agents and their skills into the AVAYA System Manager agent...
  2. ncheung

    AVAYA CMS R20 SLA Report

    @SoftwareRT - I've been playing with this report on and off for the last few weeks. I'm almost there! Just struggling with getting the ASC and Service Levels to actually show in the chart. Any hints?
  3. ncheung

    AVAYA CMS R20 SLA Report

    @SoftwareRT thank you so much!! this is amazing. I will try it out and let you know how it goes nc
  4. ncheung

    AVAYA CMS R20 SLA Report

    Hiya @SoftwareRT, yes!! that's exactly what we're trying to do!
  5. ncheung

    AVAYA CMS R20 SLA Report

    Thanks for the reply! I don't have ODBC access and I am using CMS Supervisor Designer
  6. ncheung

    AVAYA CMS R20 SLA Report

    Hello Experts, I have been asked to create an SLA report in CMS. the report will be for multiple skills but we would like to see each skill on a separate line I have figured out how to make the canned report allow for multiple skills but am struggling to figure out how to make each skill show...
  7. ncheung

    AVAYA Aura 2410DCP Display

    @mattKnight - this site is in Europe...Italy to be exact
  8. ncheung

    AVAYA Aura 2410DCP Display

    Thanks everyone for your replies. I'm sorry I haven't gotten back to you until now @randycarroll - did that but no change. The display is still showing ARS instead of whatever number was dialed @joe2938 it's not a problem with our outbound caller ID. We're trying to make the phone number of...
  9. ncheung

    AVAYA Aura 2410DCP Display

    @joe2938 I totally agree and have done that, however, the carrier is Italian (the site is in Italy) and if you think North American telco's are "fun to deal with", maybe I can introduce y'all to my friends at Vodafone Italy. they don't respond...unless it's to tell me (in Italian, which I...
  10. ncheung

    AVAYA Aura 2410DCP Display

    Hi everyone, we recently changed carriers at one our sites in Europe. Everything works fine except one thing: When they make outbound calls now, instead of showing the call counter and number dialed on the display, it just shows "SITENAME ARS" (the site name, of course, being the name of that...
  11. ncheung

    AVAYA SIP Environment Web App Icon

    Thanks very much for the suggestions - we did that in our H323 environment and it worked fine but SIP is a different beast... has anyone else set up 96XX IP phones in a SIP environment?
  12. ncheung

    AVAYA SIP Environment Web App Icon

    Is there a way to remove the Web Apps icon from the Home Page of a 9641G phone configured for SIP? Our company has decided not to bother with this feature for now so we would like to remove the option from the phones (so we don't get flooded with questions as to why it doesn't work) I have...
  13. ncheung

    Retrieving .wav files from MAS

    Hi Everyone, Anyone know of a way to grab messages (.wav) from the MAS? Thanks
  14. ncheung

    Analog station questions

    Hi there, we have analog devices that we connect to analog ports on our various G350 Gateways in our telephone network. For some reason, when our users connect their equipment, once they are done, the devices don't hang themselves up. If the call is made over the PSTN, the devices do hang...
  15. ncheung

    IP Office with Recording turned on causing fuzzy calls

    nope - neither. The Windows server is working fine. No updates required and has been hard booted a couple of times over the last 2 weeks
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