Recent content by nceverest

BUMP...I'm still having trouble getting the transfer to an external number to work with using two lines. Can someone provide any insight? Thanks Much...

Thanks for the "basic telephony" explanation. I guess I'm trying to understand the basics as I do this and for your help I am appreciative. I'm not a telephony programmer... If we had call waiting on the lines what would I need to do? What about hunt groups - I see settings on them in the admin...

Hi, I go from one issue to another...fortunately I am making some progress. The current problem is as follows: 1. Someone makes a call out on Line 1 2. Soon after someone calls in... Line 1 starts to sound that a call is coming in - this is a problem and is disruptive to the person on Line 1...

More information... I can call into my system from my cell, pick up on my extension, press F71 dial my cell # and my cell shows a call is waiting. I believe that demonstrates that link is supported. I'll keep trying... - Nick

Let me add to this thread, I'm seeing other threads (closed) that are related to my question on link transfers. Please note that I have already entered Pool 1 #5555555 to try to establish a link transfer and when I do that, the call is dropped. I'm guessing I'm not entering the sequence...

The lanugage utility is on the CallPilot CD under optional software; that is the exe and language files. I start the exe and enter the IP address for my CallPilot. I then choose the language to remove and select the language (and path to the language) of the one to add. You must remove and add...

Thanks. I found where the setting was in the system and set both lines to use disconnect supervision. Now, my call is forwarding out. Unfortunately, both lines are tied up until the call completes. Do I have another option, such as a Link transfer, without having to add on a third line...

Hi, Thanks much for your input... Just to be clear...the message I am receiving is coming from the CallPilot - it must be. I know nothing of disconnect supervision...everything has been installed for us and I'm trying to configure CCR. I ultimately need two options to connect the incoming...

Sorry, maybe I wasn't clear. I used the Langauge Configuration Utility. It is supposed to allow you to identify a language to be removed and another to add - essentially a swap. There should only be two languages installed at any point. Thanks, - Nick

Hi, I currently have two langauges installed (by default) English and Mandarin. I have tried to get spanish installed using the Language Utility. Spanish (LA) resulted in connection reset issues and Spanish (EU) actually completed apparently successful. When I restart CallPilot, there...

I have gone the route of using a transfer node and set up to route to an external number using a pool. The problem...when it tries to access the second line, which I see lit up on my display, The line drops and I get a message stating that the Routing Configuration for this Call is Not Valid...