Recent content by NavComp

jeter, They were moved off the Call Manager due to its sale and acquisition by the company we're working for. This location almost ended up with POTS lines and multi-line telephones, but we convinced the buyer (my customer) that staying with VoIP was a good idea. But now I have a punch list of...

Hello... I've been tasked with setting up some features on this Call Manager Express system and unfortunately, I'm not a Cisco programmer, it's just something I've been told to get done. Previously, this location was connected to a 5000+ user Call Manager system and the users could get calls on...

I didn't know I could hear the release by pressing 7...Thanks!!! On a similar note, why would a message cut off partway through playing and then when the user called in again, she could hear the message all the way through??? btw, it's a Merlin Messaging R2.0.20 Thanks, Julie

thanks, everybody, for all your suggestions. I had someone physically check the switch and it turned out that line 09 was not firmly seated in the module. >:( *!%^$%#* I totally agree that whoever added the modules after the VM was being sloppy. If I could get my company to fly me up...

Set up is as follows: slot 1: 308EC slot 2: Partner Mail VS R5 slot 3: ACS R2 slot 4: 308EC slot 5: 308EC Just to be sure...when counting the lines in the Partner, Lines 01-03 are on the processor, right? And if the middle port (may be the line..don't know for sure since i'm in Jax, FL and the...

woohoo! I was having trouble with some extensions that I had renumbered not going to voice mail and this fixed it. Yea! :-D Thanks, TTTommy! Julie

Thank you! That did it. :D

Hi all, It's not clear to me from reading the manuals how to send the incoming lines to two separate auto attendants. The same receptionist can answer calls for both groups (Lines 1-7 and Lines 8-12), but if she can't all calls end up at AA 1. How do I point the second group of lines (L08-L12)...

Pepperz - Cool, thanks for the added info.

Yes, I did try that change. All I get is a busy signal after making that change. Thanks! Julie Lawler ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Wherever you go, there you are. -Buckaroo Banzai

System: G3siR6 / Intuity Audix with 1 night service destination used by 4 attendants over 9 tenant partitions (the partitioning is only used for different messaging on hold). Q: How does Definity (or Audix) know how to route each tenant to their particular Auto Attendant after hours? Night...

Thanks, guys! As I understand from my manager, the Magix was supposed to have been set up that way from the get-go. Both PRI and POTS lines are from BellSouth, so I don't see any problem that way, but now I know what to check and what to change. :-D Thanks! Julie Lawler...

Merlin Magix w/ T-1 PRI and 6 POTS Q: If for some reason the PRI went down, is there a way to route calls through to the copper lines? The main number to the branch is (what I would describe) a copper rolled over to the PRI. The POTS lines do not pass through the switch at this time. A couple...

JZon- That was easy and helpful! One more question... Which report? BCMS Vu or Definity? Thanks! Julie Lawler MPS Group

DSA is definitely worth it. I have templates set up for creating new stations and the "Add User -> Find Unused Extension" feature is supremely helpful.