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Recent content by NathanGen

  1. NathanGen

    AACC Patching from 6.3 SP10 to 6.4 SP15

    Hi All, I am going to be patching an AACC 6.3 SP10 solution to 6.4 SP15, I have questions about the upgrade path. Solution overview: AACC 6.3 SP10 HA Server 1a - CCMA, CCMS, CCT, LM Server 1b - HA CCMA, CCMS, CCT, LM Server 2a - CCMM Server 2b - HA CCMM Server 3a - AMS Server 3b - HA AMS...
  2. NathanGen

    AACC 6.2 SP6 AML - CS1K rls 7.0 - CP5.0

    Unfortunately no that thread doesn't help, I'm looking for the registry key and settings to apply to fix the issue. But thanks for the reference.
  3. NathanGen

    6202 exam

    I did this exam 2 weeks ago, it took me 3 attempts to pass it, if you are going to use TestKing or CertArea don't trust them 100%, some of the questions in those test engines have incorrect answer and there are about 10 - 15 questions on the actual exam that aren't in the TestKing or CertArea...
  4. NathanGen

    Missing Historical Data

    Updating to the latest service pack will fix it permanently however I had this fault in an AACC I manage and the temporary fix (the customer didn't want to patch the system) was to restart the HDM service then the data would start to propagate correctly, once the service is running again copy...
  5. NathanGen

    AACC 6.2 SP6 AML - CS1K rls 7.0 - CP5.0

    Hi, Over the weekend I upgraded a CoRes AML AACC 6.2 system from SP5 to SP6, everything webt smoothly as far as uninstalling SP5 restarting then installing SP6 then restarting again, I also restarted the Call Pilot, once all services were up and AACC was started I checked the CDN's were...
  6. NathanGen

    AACC IVR

    You've probably already worked out this issue by now however I experienced this on Saturday night after doing an upgrade from AACC6.2 SP5 to SP6, I have 12 voice ports access a CP5.0, after installing SP6 and restarting the voice ports would go acquired but they wouldn't log in. The solution...
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