Recent content by natemgt

the 8528 phones work on every card in the system. And yes I'm using a 2 pair line cord. that is a good idea to default it and build a new extension.

I definitely have the second pair wired to the phone. I tried it on the ddm-16 card in the controller and on every dem-16 card in the 2 dei expansion modules.

I am installing a new hx5000 to replace my customers inter tel axxess system. I was able to do a conversion on the database and get it loaded into the 5000. We are reusing 95 of their current model phones 8520 and standard digital terminal part# 550.4400. I plugged both model phones into the...

My customer's one pickup group isn't operating properly. #4 is the pickup code and ##4 is the directed call pickup code. The group that isn't working correctly has 9 members a mixture of analog phones and superset 4025 phones. I can do the #4 pickup from all of the analog phones and get any call...

huh, I never knew you could make the change directly. I did get a new passcode with the new MOC. And yes an SX-200ICP. Thanks a lot for your help!

I am adding 3 new acd agent licenses and have got the new MOC from mitel and I just cant remember if after entering the new MOC if the system needs to reset afterwards. Thanks

It has been a couple years since I had to do an upgrade for my customer with an SX-200ICP system. I cannot remember if after entering the new MOC the system needs to reset. I want to find out before doing it in the middle of the day. Thanks

72.164.31.206. The lan is 10.0.1.50. I am able to access the server through the LAN with no problem. The off prem phones connect ok to the server. Yesterday afternoon however the PRI started having call quality issues. Faxes couldn't go through and there would be intermittent static. I ended...

My customer has an SX200 ICP software version 5.0.2.3. They have the Mitel Border Gateway version 6.0.10.0 running their teleworker phones. It is setup with 2 ethernet cards, one connected to the LAN and one connected to the internet. The PRI has gone down a few times in the last 2 weeks...

never thought of that. thanks for your insight

I just checked there isn't a tenant assigned to that ACD path. So it shouldn't have the option for a dial zero. I did make a call into the ACD and when I was in queue I dialed zero, the system said please hold you are being transfered to the operator and then disconnected the call.

My customer has a SX-200ICP software release 5.0.2.3 They are complaining that some of their ACD calls have rung on the superconsole. They said only 2 agents were logged in. I checked all the programming (nothing changed) the overflow point goes to another agent group and the interflow point...

Thanks for your input gentlemen!

My customer has a SX-200ICP software release 5.0.2.3 setup for a hotel. They want to add a voicemail box to the superconsole 1000. I have been trying but I am not even sure if it can be done. The non-dial in trunks are listed to day ring on 4096 which is programmed as an LDN on the...

to kwbMitel, thanks for that info, well those distances for the ONS cards fall within the other buildings... I'm still concerned about the voltage I'm seeing, is that normal?