Recent content by Nancy24

What do I need to do to have the personal directory work on a i2002 phone? What cls is it? I got the Corporate directory, but not the personal.

Question, is there some formula or set rule for the average number of analysts/techs to the number of phones? We are growing rapidly and are being told we don't need any more help. I am trying to make a case for another employee.

No symposium. We are on Succession 3.0 release. We are using dual PRI cards. We've had several more problems in the last day. Got a report of an internal call. The callers were talking when the second person was suddenly connected with another call. This is driving us crazy. The problems...

No

You can program the display, the default is nortel. The phones that don't show anything may be CNDD.

Thanks. Please clarify: igs, scpu

All calls are external. Switch is an Opt81 connected to a NEC200IVS. Note: Many of the cut offs do NOT involve calls from the NEC. Note: Caller ID screen shows the call as still connected during the entire time. Note: One time, caller A placed caller B on hold and then was able to re...

Problem: Callers are being cut off during calls. We have a Meridian running succession3.0. Scenario: Caller A is talking with Caller B. Caller A suddenly hears caller B saying "Hello? Hello?" Caller A can hear B, but B cannot hear A and sometimes B is connected to a third call. If B gets...

What steps are your operators taking when trying to activate the DDL key?

Global Knowledge is good, but you must travel to their locations unless you have lots of money to hire them to come to you. There are people who will come to you.

Try IRA in the CLS and make sure LHK = the key you want to pick up.

Wow! in 24 years of programming, never heard that! I have many acd sets with an LHK of something other than 0. This has me worried. As to the Call Pilot thing, I set the busy treatment on the call transfer to express message to the mailbox. It seems to be working. Have I created a bigger...

DES 7190 TN 052 0 14 14 TYPE 2008 CDEN 8D CTYP XDLC CUST 0 FDN 1000 TGAR 1 LDN NO NCOS 3 SGRP 0 RNPG 154 SCI 0 SSU 0000 LNRS 16 XLST SCPW CLS CTD FBD WTA LPR PUA MTD FNA HTA NDD HFD MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD...

Yes, ext 1813 appears only on this set and MARP is present. MARP is turned on in our system. Key 0 is and ACD Key 1 NRD Key 2 MSB Key 3 SCR 1813

Okay, back from vacation. Still having the problem. I have programmed the set in question, ext 1813, to HTA, FNA, Hunt to voicemail, FDN to voicemail. MWA, LHK to include the personal extension. Review of problem: Call goes to menu. Caller selects option 5 that is a call transfer block to...