Recent content by mudsnowh2o

I apologize, but after rereading your post it is not exactly the same but very similar. I was think you already had it working as I had.

Sorry, I really wish we could edit posts (or maybe we can and I am just not seeing it) but after re-reading the linked post, it is not exactly the same. I was thinking he already had it working and it recently stopped.

Very strange that I am having the exact same issue. It was working for months and stopped working a few weeks ago. I have had Avaya look at my issue and their tier 1 says I am configured correctly, and I am still waiting to hear from tier 2. Here is a link to my post...

I may have used the wrong link above. http://www.tek-tips.com/viewthread.cfm?qid=1647535

Very interesting, I just found another user posted almost the exact same issue a couple of weeks ago. http://www.tek-tips.com/viewthread.cfm?qid=1647535&page=13

After further testing, I should mention that this problem is also present with just 1 answer group. Avaya tier 1 has looked into the issue and says I am configured correctly. I am still waiting to hear from tier 2.

That option is set to y.

Yep, they are.

Shoot, it looks like I already have the Bridged Calls option set to none. But now that I think about it, if I add all the extensions to the answer group, they are no longer bridged calls anyway.

Perhaps it is a new feature because from the forums I have been reading, I would be under the same impression. Quite mysterious why it has been working since I set it up about 4 months ago. I was not aware of the option for EC500 so I will definitely set that, because for now I have reverted...

Hey all, I am a long time lurker but first time poster. I am still fairly new to all this so bear with me. Our PBX is an S8510. Our helpdesk is set up as a virtual extension which goes to a coverage path. This coverage path goes to 2 coverage answer groups, then to VM. The first CAG consists...