Recent content by msandhu413

My apologies if something was unclear. All we were trying to do is troubleshoot the issue, as many factors are involved. It was network issue. We are able to find the problem; since we were able to dial extension but not outside line or conference phones; hence, it pointed to LAN Ethernet board...

Nope - no luck yet - VM is not embedded. Most are IP phones. I will try to find local IP office unit and some cards to do testing. Also, I noticed we cannot ping from the unit in the system status to the internal company network - 192.168.0.x (LAN 1) but the phone network which is on 192.168.9.x...

critchey - any other trouble shooting i can do to narrow down the issue? The whole agency is down with no no phones. Can anyone assist? Thanks.

Could it be VCM card or any hardware fault that i can check? Also is there paid Remote support resources recommendation i can utilize to help - macs@4c-alameda.org

Do i also need to remove the combo card from system configuration in Avaya Manager. The VCM32 card is still at same location and i move that card to the left most side, as well? EDIT: I did remove the combo card from system configuration and saved but no...

So i shut down the system and removed the 2 cards (see pic). Left only the VCM card and also the card that connected to the AT&T router for PRI lines - green light. But same results (internal extensions working fine but nothing calling out or to conference phone) - do i need to make any...

Ok, let me give that a shot and i'll update us. Thanks

We do not need the fax numbers anymore so i removed the card from slot 4 and did put the VCM32 card in there to see if that helps but same thing - could it be the VCM32 card at fault? Also, if possible if there resource on this forum for remote help to the system to help us figure out the...

where should i get the full details of the hardware so i can post or upload the image of the hardware in the system? attached is the physical system image? Red lights do flash after few secondshttps://files.engineering.com/getfile.aspx?folder=ec838dad-22b4-4cd3-9ce3-d31e90542ad4&file=system.jpg

Yes, voicemail down, as well. All busy signals - just extension to extension is working not including conference phones. see attach pic for cards installed in the system. https://files.engineering.com/getfile.aspx?folder=092912fe-0120-4e3d-9db2-00e49a41e2c3&file=syshard.JPG

I also did shut the system down. Removed the VMC32 Card and installed it back after 5 minutes of shutdown.

How do i set an ICR to a Dest of Voicemail?

Yes, we can call extension to extension. But we cannot call voicemail and we also cannot call or receive call from conference room phones such poly-com (same as dialing external). I did set the Default is G711 Ulaw, G711 Alaw, G729, G723 in that order top down. Codec Selection for the VOIP...

We did not make any change to the system. It was working well, till yesterday around 9AM. And currently all our staff is not able to receive and make calls, as we rely heavily on phone system. We have another remote office which also have IP Office 500 connected via VPN. Also, have few analog...

Hello. We have Avaya IP Office 500 and we are not able to dial external or receive call. I have search the forum but not able to receive an answer. When dialing out - phone systems say "Calling: Waiting for Line" and when for incoming it is busy signal for all calls. We have called AT&T and...