Recent content by MrToad6378

Without knowing what the 3rd party tool is and how it was integrated it would hard to give you a solution.

If you already have Webview deployed just login and click on Help located in just below the right corner. You will see All ICM reports - Descriptions.

Go into the Phone Configuration for the phone in question. Scroll down to the bottom. There is a PC Port setting. Make sure it in enabled. If it is check the switch port.

I'm integrating Collaboration with IPCC. When a caller request comes through the queue to skill group node fails. In the Router, I see the follow error. 13:26:44 ra-rtr Trace: NIC_CalledPartyNumber=Tcom_Collab 13:26:44 ra-rtr Trace: Dialog (43 x 0 : 0 0) no labels found, query the next...

Have you tried the Cisco Site? http://cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

We also have the same issue. We are running ICM 5.0 with Symposium 4.2. Our work around was changing the scripts to route based on the .pri skill group and assigning the .pri to the agents.

I don't even see the skillsets after typing the IP address let allow updates. I will have the Network Team look into it. Thanks

I have ran the client on the server and do not see anything after typing the IP address then clicking on apply.

We have Symonview version 3.1 that no longer displays messages to the client. The server display shows LoggedIn Open NotSim Keys 555 FldUsed 5179 ->SvrHits 1 FldsUpd 25 -> TMssgs 45 Anyone have any idea on why it may not be given any skillsets after you enter the ip address into the client.

Running Symposium 4.2 and can not find any documentation letting me know if there is a limitation on the amount of clients that can be connect.

Does anyone out there know the Distributor Password for version 4.0?

Question about pay scale. I have worked on the following for about a year, ICM, Cisco Collaboration and about 5 years working knowledge of Nortel PBX 11c through 81c and Nortel Symposium. I have the following training under my belt, ICM Boot Camp, ISN Deployment and Advanced IPCC Scripting and...

You can clear the call by using the pscan utility. Below are instructions on using the tool. From the Symposium Server go to a command prompt and type pscan at the C prompt. You are then asked for a password, enter anything you want. The Phantom Scan Utility window appears, select all calls...

You can create a phantom loop.

I found the answer to my own question...Disregard