Recent content by mrobell

Using 46xx IP sets, we have phone A that uses call Pickup to answer several phones in her group. If phone B is ringing phone A pulls the call with a call pickup button. The call is placed on hold at Phone A and she verbally tells the owner of phone B that a call is on hold. The owner of phone...

I used the play/record extension and it worked like a champ. Problem resolved

I need to re-record a main menue (prompt) for an existing auto-attendant extension 502. This is not the default main menu. When I use a phone and dial the auto-attendant administration (ext. 999, PW 0000), I only have access to the default main menue (aamenu) I need access to the new menu...

Thanks for the info, the personal operator feature is what I was looking for, unfortunately we have version 4.XX so I will see if the auto-attendant will be acceptable. Thanks for the quick response!

Presently incoming calls route to ext 100 then if not answered route to ext 103 voice mail box. I need to add the capability on voice mail box 103 that allows the caller to either leave a message or press a digit that routes to an external number (answering service). I have done this on other...

im having issues with a DS2000 caller id working intermently. have done a software upgrade any suggestions

I appreciate everyone's response. This has been helpfull. mrobell

I am administering a Definity G3i v4 with a multicarrier PPN and one multicarrier EPN. I need to completely shutdown the EPN, it is no longer needed. If I power the EPN down, I receive a major alarm. I believe that I may need craft level password to deprogram the EPN??? There is no longer...

I am new to the Norstar systems (8x24 DR5.1), I would like to set up three extensions to hunt after a caller selects an option from the auto-attendant. I need to set up two patterns for two different auto att options. Press 1 -> x284 -> x252 -> x290 Press 2 -> x252 -> x284 -> x290 The first...