Recent content by mrbuckeye

I have a Intuity Audix with Lodging 4.2. We use a data moduel 7400D to connect PBX to VM. The MWL is working for Audix but not for Lodging. what could it be ? Please help. Urgent. Thanks in Advance.

Hi, I was trying out the command "mark port xxxxxxx" and when i do a list conf of that board, the port shows up as "u". I believe this ports becomes un-usable. How do you i get it back to work. I was trying it out on a good port. Is this port not usable forever ? Help me.

Hi, What is CMS. I do have a similar problem at one location. Really hard to figure out where it could be wrong. Thanks in Advance.

Hi Kevin, Really appreciate you help. It worked. The customer is able to log on using the Dumb Terminal by typing "atdt XXXX". Thanks. Ramesh

Kevin, Thanks. I will have the data module shipped to site. Have the customer do that. The initial problem they had was that there was no login prompt showing up on the Dumb Terminal. Since remote trouble shoot could not fix, asking the customer to ship the defective one here for me to test...

Hi 4merAvaya, Thank you you have answered my question. I got it. Really appreciate your help. Hi Richard and 4merAvaya, The Customer has dumb terminal. But at my office it is a PC with a terminal application like Procomm Plus. If i need to use a dumb terminal, would the dialing of "ATDT...

Hi PeaveyPhones, Let me send this thread again, See if you are able to see that. Just had a customer whose 7400B Plus go bad. They were using it for a Terminal to get BCMS reports. I got a re-furb one to work on. How do i connect to my G3V6i.03.2.239.3 system. I have done as mentioned with...

Hi, Just had a customer whose 7400B Plus go bad. They were using it for a Terminal to get BCMS reports. I got a re-furb one to work on. How do i connect to my G3V6i.03.2.239.3 system. I have done as mentioned with the dip switch setting, 1 and 5. I donot get anything. Please i need help.

Hi, Thanks for all the help. I was also refering other sources and as Warper mentioned the "None" on the Mutilple Call Handling did the trick. It was on "on-request", i changed it to "none", and it worked. I believe this is only possible for Elite Call center...

Hi, As i had mentioned earlier the PBX does not have the "add agent xxxx" working. The hunt groups 5 and 1 both have "Multiple Call Handling:"= 'on-request'. ACD Login Access Code: #80 ACD Log Off Access Code: #80 The Login Sequence for the Agent is: 1. #8001 2...

Hi, There is no Agent Login Ids. I use them as extensions within a hunt group. Calls are routed to the hunt group based on the call. For example: There are four splits and one master split. All the agents/extensions in the four splits are part of the master split. If there is a call from a...

Hi, Thanks for the reply. The User does login using the FAC for the existing split. They login to Split '2' and them try to use the same FAC and '05' of Split '5', but it gives them a error tone(Fast busy tone). Please help.

Hi, Thanks for reply. The system config is Definity Prologix: R009i.05.1.122.4 Call Center Release: 9.1 ACD, BCMS, Vectoring(Basic,prompting) - Y(Yes) I just use an extension/station as an agent. I donot see any SN or SL fields on the station form. Again, thanks for reply.

Hi, I have request to allow agents to login to multiple splits. I am able to add agents to two hunt groups, but when i request them to login to both, it only allows them to login to either of them, not both. One this at the location they donot use the "Agent-IDs" to login, they use...

You can use a 8400B data module to use the 2 wire digital card. Does the same as 7400A.