Recent content by MRBRENT

I have a Symmetra Model AP9215 with an extended frame set as 02. The led display on frame 02 flashes 02 then E7 and repeats continually. I don't get any communication between the frames so all the batteries in the extended rack do nothing for my run time. I have a cable that connects the...

I have a monitor connected to the front of the BCM and when the system boots the blue NT start up screen appears and the white dots go across the screen but the blue screen never goes away. After the system is up and running what should be on the screen? I have never until now put a monitor on...

We had a power failure friday and since then I have had all kinds of problems that clear up after a restart but they come back after about 24 hours. The biggest issue is my IP soft phones can't connect or are choppy. When they totally go down and I look at the services from the maintenance...

I just logged in to try to find a resolution to a very similar problem. BCM 400 V 3.6 with RCC. Last week we could no longer log-in to the RCC page in the web browser but my real time boards were still running showing me real time agent and skill set info. We have had issues in the past were...

Thanks I have BCM monitor available to me so I will take a look I have several people using the i2050. Thanks

I need to setup a small office remotely and the plan is to use the soft phone enabling 4 people to log in as agents on our call center. I currently have the highest level of DSL available which is 768K up but not guaranteed. I have received a few quotes for a 1.5 T1. I am just trying to get an...

Thanks, I will try these ideas.

I have 11 available.

By the log prompt I mean that when you do a F981 to access your vm from your phone you normally are asked for your password unless you don't have a vm box assigned to that ext or you press * I think it is then you get the log prompt where you can type your mailbox number and password followed by...

I was trying to add VM to an extension in Call Pilot manager and everything seems normal and I hit submit but the mailbox never appears. I tried using the add user wizzard and ran through the normal process as well. When it completed the error log stated that the Vm box already existed. Is there...

Packkrat nailed it. It was the Java update that broke it. Thanks everyone!!

Thanks Comtectech, I am the admin, and am using my loging that has admin rights and it has been working fine until last week when this problem came up.

I have been operating our BCM 400 for 2 years now and this last week when I log into the bcm configuration screen and select Services then Telephony Services there is no longer the drop down list of all the services to make changes to DN's and lines etc. Nothing has changed because I am the only...

I have a remote person I am working with to get the softphone software installed. I have done this many times and never had a problem before. During the installation of the software he is getting a tab that opens on his screen and at the top it says IT Network Manager (in the blue bar at the top...

Tmt-88IV's need a firmware flash to fix your problem. Do a self test and your version should be 10.02. If not go to your reseller and get it flashed for you.